Megan Hoffman
Lubbock,TX
Summary
A seasoned Administrative Assistant with over a decade of experience in office management, client support, and customer service. Known for creative problem-solving abilities, adeptly adapting to high-stress situations, consistently exceeding targets, and demonstrating unwavering commitment to project completion.
Overview
12
12
years of professional experience
Work History
Provisional Embalmer/Funeral Director
Miller Mortuary
02.2022 - Current
- Proficiently executed all embalming procedures, including cosmetology, dressing, and casketing of remains
- Demonstrated meticulous precision in suturing incisions and adhered to health and sanitation laws during embalming processes
- Dressed and placed deceased bodies in caskets with utmost care.
- Secured positive customer testimonials by delivering superb client service
- Drafted and published several obituaries per week on behalf of families served
Provisional Embalmer/Funeral Director
Grand Prairie Funeral Home & Bean Massey Burge Funeral Home
09.2020 - 02.2022
- Skillfully managed all funeral directing procedures, encompassing cosmetology, dressing, and casketing of remains
- Strictly adhered to health and sanitation laws for embalming processes
- Handled the dressing and placement of deceased bodies in caskets.
Walmart Accounts Manager
Facility Solutions Group
01.2019 - 09.2020
- Managed incoming customer calls, offering comprehensive product knowledge and efficiently pursuing sales leads
- Orchestrated appointments with representatives to provide customers with cost estimates
- Consistently met and exceeded sales goals through cross-departmental collaboration, ensuring top-tier customer service.
Marketing Manager
Statewide Remodeling
11.2017 - 01.2019
- Skillfully managed incoming customer calls, delivering informed responses with a deep understanding of the products
- Scheduled appointments with representatives to provide customers with cost estimates
- Achieved and exceeded sales objectives through inter-departmental cooperation, ensuring premium customer service.
Administrative Assistant and Insurance Agent
Allstate
06.2017 - 11.2017
- Oversaw office operations for an insurance provider, managing clerical duties, appointment scheduling, and information dissemination to clients and staff
- Acquired a Property and Casualty License for the State of Texas, enabling support as a relief sales agent.
Executive Administrative Assistant
The Hallgren Company
11.2013 - 06.2017
- Efficiently managed office operations for a contract construction firm, including call management, appointment scheduling, and direct reporting to the company president
- Responsibly procured materials for multiple construction projects, receiving, allocating, and supervising warehouse staff as necessary.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips
Certified Nursing Assistant
Seymour Rehabilitation and Healthcare
05.2011 - 10.2013
- Provided compassionate care to patients, addressing daily living needs, personal care, comfort, transportation, and vital sign monitoring
- Diligently documented and reported all activities to clinical staff, actively engaging in continuous professional development.
Education
GED -
Elk Grove High School
Elk Grove, California05.2008
Skills
- Funeral Home Equipment Maintenance
- Casketing Remains
- Coroner Support
- Autopsy Support
- Funeral Service Support
- Remains Preparation
- Information Security
- Calendar Management
- Database Management
- Office Administration
- Document Control
- Scheduling
- Proposal Writing
Timeline
Provisional Embalmer/Funeral Director
Miller Mortuary
02.2022 - Current
Provisional Embalmer/Funeral Director
Grand Prairie Funeral Home & Bean Massey Burge Funeral Home
09.2020 - 02.2022
Walmart Accounts Manager
Facility Solutions Group
01.2019 - 09.2020
Marketing Manager
Statewide Remodeling
11.2017 - 01.2019
Administrative Assistant and Insurance Agent
Allstate
06.2017 - 11.2017
Executive Administrative Assistant
The Hallgren Company
11.2013 - 06.2017
Certified Nursing Assistant
Seymour Rehabilitation and Healthcare
05.2011 - 10.2013
GED -
Elk Grove High School
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