Megan Hollenbeck
Fort Myers,FL
Summary
Well-versed in shrinkage control, inventory management and financial leadership of retail businesses. Talented retail manager with innovative approaches to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.
Overview
21
21
years of professional experience
Work History
Wine Manager -ASM
Total Wine & More
Fort Myers, FL
04.2018 - Current
- As Assistant Store Manager of Wine , I support the Store Manager in maintaining Total Wine & More’s brand by executing all company programs and best practices focusing on exceptional service, selection, and value. This includes developing overall store strategies and tactics to achieve sales, service, and operational performance goals. I am responsible for executing merchandise and visual presentation standards; facilitating the efficient flow of merchandise to the sales floor; and promoting Total Wine & More products and services to our customers. I perform Manager-on-duty functions and may serve in a team member capacity to support the business
Store Manager
Victoria's Secret
Estero , FL
12.2012 - 04.2018
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Processed shipments and maintained stock shelf organization
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Assistant Store Manager
Old Navy
Fort Myers , FL
06.2010 - 11.2012
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes
- Assessed, optimized and elevated operations to target current and expected demands
Store Manager
Ann Taylor Loft
Fort Myers, FL
04.2004 - 06.2010
- Supported management in exceeding customer service and quality standards
- Conducted evaluations of hardware and software solutions and products from diverse vendors to develop estimates, negotiate contracts and make effective selections
- Fostered healthy team environments to promote collaboration and boost productivity
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage
Education
Some College (No Degree) - Business
Edison Community College
Fort Myers, FLSkills
- Staff training and development
Timeline
Wine Manager -ASM
Total Wine & More
04.2018 - Current
Store Manager
Victoria's Secret
12.2012 - 04.2018
Assistant Store Manager
Old Navy
06.2010 - 11.2012
Store Manager
Ann Taylor Loft
04.2004 - 06.2010
Some College (No Degree) - Business
Edison Community College