Megan Holler
Plant City,FL
Summary
Provided individualized customer service and patient care for over five years. Collaborated with team members to create a supportive and engaging work environment. Adapted to various roles to meet standards for exceptional service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
The Dental Boutique
01.2025 - Current
- Oversaw patient scheduling and optimized appointment flow to enhance operational efficiency.
- Facilitated collaboration between dentists and specialists to develop comprehensive treatment plans.
- Instructed patients on diverse treatment options, detailing procedures, benefits, and potential risks.
- Established a streamlined system for managing patient records, enhancing accuracy and efficiency.
- Facilitated collaboration with billing department to address and resolve insurance claim issues and discrepancies.
- Facilitated financial consultations with patients to discuss payment options and develop tailored plans.
- Monitored and updated knowledge of dental procedures, materials, and technologies.
- Delivered exceptional customer service by promptly and professionally addressing patient concerns.
- Facilitated training sessions for new staff on office protocols, software systems, and customer service standards.
- Facilitated team meetings to evaluate and enhance practice goals for improved patient care processes.
Orthodontic Manager
Sage Dental
06.2024 - 01.2025
- Directed daily operations of orthodontic office, overseeing scheduling, patient flow, and staff management.
- Established an efficient appointment scheduling system to enhance patient flow.
- Facilitated collaboration with insurance providers to verify coverage and streamline claims processing for patients.
- Directed inventory management processes, ensuring timely supply orders while minimizing waste.
- Spearheaded marketing initiatives, encompassing social media campaigns and community outreach events.
- Facilitated team meetings to outline objectives. Provided updates on performance metrics. Addressed issues and concerns as they arose.
- Cultivated robust partnerships with referring dentists to enhance referral rates for orthodontic treatments.
- Monitored and enforced compliance with healthcare regulations, including HIPAA guidelines.
- Executed regular audits of office procedures to enhance operational efficiency and ensure compliance adherence.
- Partnered with orthodontist to formulate treatment plans tailored to individual patient needs.
- Facilitated training sessions for staff on proper sterilization techniques to uphold patient safety standards.
- Developed employee schedules that maximized staffing efficiency and ensured high-quality care standards.
- Ensured cleanliness and organization of office environment while adhering to infection control protocols.
- Partnered with orthodontist to design and deliver comprehensive treatment plan presentations.
- Delivered exceptional customer service by promptly and effectively resolving patient concerns.
- Guided new team members in mastering office procedures and protocols.
- Conducted thorough investigations of patient complaints and concerns, implementing effective resolutions.
- Executed performance evaluations for staff members, delivering constructive feedback and pinpointing areas for improvement.
- Exhibited strong problem-solving abilities by swiftly resolving operational challenges.
- Facilitated communication with dental laboratories to coordinate fabrication of orthodontic appliances.
Dental Treatment Coordinator/Dental Assistant
Braces By Berry
05.2023 - 06.2024
- Facilitated patient greetings to enhance overall experience.
- Conducted thorough verification of insurance policies to ensure compliance and accuracy.
- Executed comprehensive record completion for patient documentation.
- Initiated contract entry into the system to streamline documentation processes.
- Developed and articulated comprehensive treatment plans for patient care.
- Conducted comprehensive reviews with patients following initial examinations.
- Completed trapezio online certification course, enhancing treatment coordination skills.
- Assisted in light force bonding and direct bonding procedures. Supported placement and removal of attachments and brackets. Aided in the creation of Essix retainers and phase 1 treatment appliances.
Orthodontic Assistant
Bayarea Smiles
06.2022 - 06.2023
- Assisted patients with greetings and initial consultations. Supported x-ray procedures for accurate diagnostics. Communicated treatment options and pricing to patients and parents. Collected necessary records to initiate treatment plans.
- Assisted in changing wire colors for improved visibility. Supported placement of gable bends and utility wires during phase 1. Aided in the installation of hooks and steel ties. Provided education on repositioning brackets for elastic wear.
- Assisted in sizing and placing bands on pre-molars, molars, and second molars as needed. Pumiced teeth, etched, primed, and placed brackets and appliances. Provided care and hygiene instructions to patients.
- Assisted in the application of RPE appliances and TADs for effective orthodontic treatment. Supported the use of Mara appliances to enhance patient outcomes. Aided in the implementation of T-Rex and Herbst appliances alongside headgear for improved dental alignment.
- Assisted in taking dental impressions and pouring them in stone. Supported the creation and fitting of Essix retainers.
- Assisted in removing brackets and applying glue to appliances using 8 round or green stone for bonding permanent retainers. Delivered and adjusted Hawley retainers and Essix as needed.
- Assisted in taking scans using iTero for Invisalign treatments. Supported the preparation of treatment sheets for the doctor. Placed attachments and elastic hooks as needed for patients. Provided care and hygiene instructions to patients.
- Documented account notes detailing treatment provided and addressing conversations, questions, or concerns from parents and patients.
Education
Dual Enrollment - High School Diploma
Polk State College
Lakeland, FLDental Assisting - Dental assistant EFDA
Concorde career college
Tampa, FL02.2020
CNA (Certificate) - undefined
Southern Technical College
Tampa, FL02.2019
Skills
- Assisted in managing clinic operations to enhance patient satisfaction Supported improvements in appointment scheduling processes
- Facilitated chairside operations by preparing instruments and materials for efficient treatment delivery
- Facilitated cross-functional collaboration to achieve project objectives
- Oversaw appointment scheduling, patient record management, and insurance verification processes
- Provided outstanding support to dental teams, enhancing operational efficiency
- Streamlined communication by addressing patient inquiries and delivering essential information and guidance
- Managed incoming phone calls, promptly addressing customer needs and delivering accurate information
- Evaluated patient needs and executed comprehensive care plans to enhance health outcomes
- Oversaw customer interactions to cultivate positive experiences and strengthen long-term relationships
- Evaluated patient conditions and developed comprehensive treatment plans to enhance dental care outcomes
- Proficient in utilizing dental software including Eaglesoft, Dentrix, OpenDental, and Cloud9 to enhance practice efficiency
- Assisted dental professionals in providing patient care Supported sterilization and preparation of dental instruments Helped maintain a clean and organized clinical environment
- Facilitated chairside assistance during dental procedures to enhance patient comfort and efficiency
- Executed medical imaging procedures to support accurate diagnosis and treatment planning
Certification
- CPR Certification, 2024-02-01, Present
- AED Certification, 2020-06-01, Present
- Radiation Health & Safety Certification, 2020-06-01, Present
- BLS Certification, 2020-06-01, Present
- EFDA Certification, 2020-06-01, Present
- Certified Dental Assistant
- Certified Orthodontic Assistant
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Customer Service/Health Care
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Treatment Coordinator
The Dental Boutique
01.2025 - Current
Orthodontic Manager
Sage Dental
06.2024 - 01.2025
Dental Treatment Coordinator/Dental Assistant
Braces By Berry
05.2023 - 06.2024
Orthodontic Assistant
Bayarea Smiles
06.2022 - 06.2023
Dual Enrollment - High School Diploma
Polk State College
Dental Assisting - Dental assistant EFDA
Concorde career college
CNA (Certificate) - undefined
Southern Technical College