Megan Hollingshead

• Supervised several pharmacy technicians and coordinated day-to-day assignments.
• Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
• Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Coordinated vaccine clinics in partnership with pharmacist and LTCF.

Processed authorization documents and billed Medicare for dispensed vaccines.

Coordinated pick-ups and drop-offs of Covid-19 materials between cities.