Megan Hollingshead
Kyle,USA
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
15
15
years of professional experience
Work History
Product Relations Manager - Literacy
AMPLIFY EDUCATION INC
03.2023 - Current
- Support the business process in developing optimal product configuration framework with manufacturing, distribution, and other supply chain functions.
- Support Internal Operations in maintaining processes between Supply Chain Operations and Product Development to ensure the design framework and corresponding design decisions are implemented consistently and monitored for high quality results.
- Maintain product records across operations technology stack (Salesforce, Netsuite, etc.) and third party partners.
- Ensure that product hierarchy and attributes support all necessary business reporting. Enact enterprise standards and conventions for product configuration, mastery, and data integrity.
- Act as subject matter expert regarding product configuration and customer experience related to supply chain operations workflows and capabilities.
- Support Internal Operations in collaborating with Product teams to create high-level physical product configurations for potential new products; understand and communicate operations costs and fulfillment timeline implication of # of units, scope and sequence, page counts, etc.
- Ensure that finished product files are available in time for supply chain functions and overall fulfillment readiness.
Work with operations, external vendors, and product teams to find opportunities for process and cost efficiency. - Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Materials Support Manager
AMPLIFY EDUCATION INC
06.2021 - 03.2023
- Curated and improved processes for customer service teams that focused on customer satisfaction and simplicity for both CSS team and Materials Support
- Managed and coached a team of 19 to help support customer needs and internal teams
- Structured and balanced the workload between the materials support team
- Owned and led projects related to multisite and multiyear deliveries of physical product, led my data team of 3 in the return authorization project with our finance team and other various projects with internal teams at their request
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
Associate Project Manager
AMPLIFY EDUCATION INC
10.2020 - 06.2021
- Curated and improved processes for customer service teams that focused on customer satisfaction and simplicity for both sales and CSM teams
- Managed and created the onboarding site for new hires on the customer care teams
- Owned projects related to the monthly newsletter site for the customer care team and product teams
- Part of daily and weekly SCRUM calls for Sales, CSM and product teams related to Salesforce improvements, processes, customer retention and culture; included being the lead for our DEI initiative
Lead Sales Analyst- Southeast
AMPLIFY EDUCATION INC
01.2019 - 10.2020
- Collaborated with internal stakeholders to ensure orders were processed and delivered according to customer satisfaction SLA's
- Managed multiple projects pertaining to state bids, simultaneously, for LA and TN which generated $30 million in closed deals
- Appointed product expert that would train sales and support teams on aspects and solutions
- Lead Analyst for Southeast region which included FL, GA, SC, NCs, VA, WV, LA, AR, MS and TN; 13 Reps and 3 Sales Analysts
Deal Desk Analyst
HMH Publishing
03.2015 - 01.2019
- Managed inquiries related to Salesforce reporting and pipeline
- Created manual cost proposals, out of system quotes, opportunities, contracts and pipeline analysis
- Created all contracts including but not limited to discounts, deferred payments, digital licensing swaps, price freezes, work orders for API's and purchase agreements for all customers nationwide
- Conducted margin analysis on all deals outside of the standard empowerment matrix
- Collaborated with Sales Managers on solutions to pull forward at-risk opportunities
- Managed reports for multiple departments to help track orders, opportunities, and digital licensing swaps for Intervention Solutions Group
- Managed financial ratios (cost versus gratis) for all deals and negotiations
Sales Associate (TX,NM,OK)
HMH Publishing
03.2010 - 03.2015
- Assisted sales staff of 25 with cost proposals, sample requests, client inquiries, sales reports, contract and proposal fulfillment and general inquiries and requests
- Worked directly with Order Management to ensure fulfillment of adoption materials
- Achieved by using Salesforce and SAP
- Managed reporting for pipeline opportunities, open orders, back orders and stock availability
- Trained regional new hires on processes and systems
Education
B.A -
University of Tulsa
Tulsa, OKHS Diploma -
Dewey High School
Dewey, OKSkills
- Mac and PC fluency
- Gsuite fluency
- Microsoft 365 fluency
- Salesforce
- Slack
- ZOOM
- Talkdesk
- SAP
- Easy Generator
- Jira
- Tableau
- AGILE
- Waterfall
- Excellent communications skills
- Leadership
- Change management
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Operations management
- Strategic planning
Timeline
Product Relations Manager - Literacy
AMPLIFY EDUCATION INC
03.2023 - Current
Materials Support Manager
AMPLIFY EDUCATION INC
06.2021 - 03.2023
Associate Project Manager
AMPLIFY EDUCATION INC
10.2020 - 06.2021
Lead Sales Analyst- Southeast
AMPLIFY EDUCATION INC
01.2019 - 10.2020
Deal Desk Analyst
HMH Publishing
03.2015 - 01.2019
Sales Associate (TX,NM,OK)
HMH Publishing
03.2010 - 03.2015
HS Diploma -
Dewey High School
B.A -
University of Tulsa