Megan Hollyfield
Texas City
Summary
Experienced in financial services, human resources, and customer care management. Brings a wealth of knowledge and a personable approach to work. Excels in collections, account and office management, administration, regulatory compliance, process improvement, human resources, and customer service. Effectively navigates complex situations and delivers exceptional results.
Overview
10
10
years of professional experience
Work History
Administrative assistant
SAI Gulf
06.2024 - Current
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions for both office and lab.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Receive and process all lab and prep work orders.
- Assist with new hire facilitation and orientation.
- Responsible for shipping and receiving – sending out samples to clients, processing shipment information.
- Preparing preliminary data and sending to customers for updates.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Creating purchase orders for necessary items.
Director
Childworks Sante Fe
08.2021 - 06.2024
- Monitor and interact with children to maintain a safe and healthy environment with respect to other children, equipment, and surroundings
- Create lesson plans/curriculum for different classes and groups of children.
- Maintain a safe clean environment in the playcenter and program areas by sanitizing toys and play equipment.
- Communicate with children’s parents or guardians about daily activities, behaviors, and related issues.
- Assist in preparing food and serving meals and snacks to children.
- Performed general administrative tasks such as attendance, recording internal paperwork and making/taking phone calls.
- Keep record of each child’s activities, meals served and a daily observation report.
- Director position official 10/09/2023: duties include all the above, as well as state licensing, all paperwork regarding children and the center
- Maintaining the paperwork required by state licensing to do with all children and the center
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Human Recourses Manager: Duties such as hiring, terminating, setting up fingerprint and background checks, handling all paperwork and organization.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Office Manager/Time Keeper
Polaris Construction
09.2019 - 01.2021
- Human Resources Support: Assisted employees with various HR duties, including managing 401K enrollments and changes, processing W4 forms, addressing employee complaints and concerns, and handling all necessary paperwork to ensure compliance and employee satisfaction
- Office Supply Management: Monitored inventory levels of office supplies, placed orders for replenishment, and ensured timely delivery to prevent any disruptions in daily office operations
- Records Management: Organized and maintained comprehensive records for all employees and company documents, ensuring easy retrieval and secure storage of sensitive information
- Document Control: Managed the organization and distribution of the latest Piping and Instrumentation Diagrams (P&IDs) for construction projects, ensuring that all documents were up-to-date and properly filed in binders for easy access by the construction team
- Payroll Processing: Accurately recorded employee time sheets and processed payroll on a weekly basis using ADP, ensuring timely and correct payment to all employees
- Communication Management: Handled all incoming and outgoing phone calls, emails, letters, and packages, ensuring effective communication within the office and with external parties
Collector Agent
A&D Financial Services
07.2016 - 09.2019
- Reduced delinquency rates through proactive communication and follow-up with debtors.
- Leveraged strong communication skills to build rapport with customers, facilitating successful negotiations and payment arrangements.
- Managed relationships by effectively communicating with debtors to expedite the recovery process
- Acted as liaison between the sales department and the customer
- Developed rapport with clients to obtain crucial information about their financial circumstances and devise appropriate solutions for debt resolution.
- Mitigated legal risks by ensuring compliance with applicable laws, regulations, and company policies throughout the collections process.
- Collected on delinquent accounts to reduce overdue balances.
- Handling a high influx of in-bound calls pertaining to the collection of delinquent accounts
- Preventing loss and increasing profitability through negotiation and enforcement of scheduled collections
Child Care Attendant
Gingerbread House Daycare
01.2016 - 05.2016
- Monitor and interact with children to maintain a safe and healthy environment with respect to other children, equipment and surroundings
- Communicated with parents about children's daily experiences and needs.
- Maintained cleanliness of play areas and restrooms to create a welcoming environment.
- Implemented effective behavior management strategies to maintain a safe and nurturing environment for children.
- Greet and assist children and parents as they enter the daycare
- Supervised children during playtime to ensure safety and engagement.
- Provided emotional support to children, helping navigate social interactions.
Cashier
Novrozsky’s Hamburgers Etc.
01.2015 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Take customer orders, both at the counter and the drive thru
- Transfer order to the kitchen to ensure their preparation
- Monitor orders and ensure prompt delivery
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
FOOD HANDLERS CERTIFICATE -
FULLSCHEDULE.COM
02.2024
TABC -
TABC ON THE FLY
01.2024
Texas Director Credentials -
Childcareed.com
Online10.2023
CPR Certification -
Childworks
11.2021
High school diploma -
Sulphur High School
Sulphur, LA05.2015
Skills
- Financial services
- Human resources
- Customer care management
- Problem-solving
- Collections
- Account management
- Office management
- Administration
- Regulatory compliance
- Process improvement
- Customer service
- Data entry
Timeline
Administrative assistant
SAI Gulf
06.2024 - Current
Director
Childworks Sante Fe
08.2021 - 06.2024
Office Manager/Time Keeper
Polaris Construction
09.2019 - 01.2021
Collector Agent
A&D Financial Services
07.2016 - 09.2019
Child Care Attendant
Gingerbread House Daycare
01.2016 - 05.2016
Cashier
Novrozsky’s Hamburgers Etc.
01.2015 - 12.2015
TABC -
TABC ON THE FLY
FOOD HANDLERS CERTIFICATE -
FULLSCHEDULE.COM
Texas Director Credentials -
Childcareed.com
CPR Certification -
Childworks
High school diploma -
Sulphur High School
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