Megan Hoogervorst
Blaine,MN
Summary
Highly motivated and versatile professional with a strong emphasis on leadership and strategic management. Deep comprehension of financial operations, able to effectively coordinate teams to drive success. Excels in budget management and staff development, committed to fostering growth and achieving organizational goals through efficient management of resources.
Overview
9
9
years of professional experience
Work History
Customer Engineer
NCR Atleos
05.2024 - Current
- Perform customer installation, maintenance, and service calls promptly and effectively
- Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
- Perform maintenance repair and system overhauls
- Manage everything from network faults and traffic, to configuration, security, and remote system access
- Maintained accurate records of service calls and repairs performed, ensuring compliance with company policies and industry standards.
- Streamlined service procedures by creating detailed documentation, improving response times and overall customer experience.
- Developed expertise in various product lines through continuous learning initiatives, contributing to the team''s overall growth as subject-matter experts.
- Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
- Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
- Utilized strong interpersonal skills to build lasting relationships with customers, fostering loyalty and repeat business opportunities.
- Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
- Boosted company reputation by presenting professional, knowledgeable, and courteous service to clients during on-site visits.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Explained complex technology-related issues in understandable terms to customers.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Enhanced team collaboration by sharing best practices during weekly meetings, promoting a culture of continuous improvement within the department.
Quality Line Inspector
Advanced Molding Technologies
05.2022 - 02.2023
- Visually checked parts looking for flash, flow lines, burning, deformities etc
- Typically using a sprint or micro Vu (VMM machines)
- Used hand tools to check measurements such as micrometers, calipers, ball drops, air pressure tests, chemical tests
- Ran programs on the sprints, contura/Zeiss and the O-Inspect as needed for parts to confirm part measurements
- Grabbing parts from the machines every 1-8 hours as needed specified to the parts control plan and in communication with operator or technician to make sure things are running smoothly or discussing any issues that come up and how they will impact production
- Stamping off boxes/pallets and bringing them to the correct dock in time for the shipping time on 1st shift
- This also includes checking all information and NCRs to make sure we are not shipping out bad product to a customer
- Worked closely with metrology and quality engineers when issues with a part comes up in the lab
- Signing and filing important documents such as moisture tests and End of Run sheets for each individual tool as they run
Quality Inspector Class C
Klesk Metal Stamping
06.2023 - 01.2023
- Working with metal/sheet metal
- Ran in-process, set-up, and final inspections and raw material inspections, inspection before and after items go out to outside vendors
- Experience with use of CMM, micrometers, Visual machines, keyence, calipers, pressure tests, running programs, gage plugs, drop gage
- Learning how to write programs
- Wrote 1st articles, ISO 9001 and internal
- Started on learning how to calibrate tools
- Basic knowledge of Word, Excel, Adobe
- Limited knowledge of scheduling material delivery, when to start producing parts in order for on time delivery
Machine Operator
Resonetics
01.2022 - 05.2022
Manager/Assistant Manager
Papa Murphy's
09.2017 - 01.2022
- Restocked inventory upon shipment arrival, checking merchandise into POS system
- Wrote order supply requests to replenish merchandise
- Boosted sales by 5-15% by effectively cultivating customer rapport and delivering superior customer service
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Prioritized sanitation, safety and health standards in work areas
- Fostered healthy team environments to promote collaboration and boost productivity
- Coordinated sales reports, reconciled accounts and made bank deposits
- Oversaw inventory tracking, management and physical inventory counts
- Resolved customer problems by investigating issues, answering questions and building rapport
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
- Hired, trained and managed team of up to 12 associates, including evaluating performance and enforcing disciplinary actions
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Assumed positions of assistant manager before promotion to store manager
- Delegated work to employees based on shift requirements, individual strengths and unique training
Sandwich Artist/Shift Lead
Subway
11.2015 - 02.2017
- Performed store opening and closing procedures, including setting up registers and checking products
- Keep areas clean, neat and inspection-ready at all times, maintaining strict compliance with guidelines to keep products within tight tolerances
- Answered and resolved customer questions and concerns
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands
- Collaborated with team members to improve performance and implement training updates
- Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials
- Cleaned work areas regularly to keep the team efficient and eliminate any safety concerns
- Trained newly hired employees on all preparation equipment and created training manual for all crew members to use as reference guide
Education
High School Diploma -
Blaine High School
Blaine, MN05-2015
Skills
- Team Motivation
- Steadfast in Performance
- Efficient Organizer
- Service-Oriented
- Quality standards
- Team-Oriented Approach
- Effective Troubleshooting
- Prioritization and Scheduling
- Precision in Execution
- Problem-Solving Expertise
- Strategic Decision-Making
- Interpersonal skills
Timeline
Customer Engineer
NCR Atleos
05.2024 - Current
Quality Inspector Class C
Klesk Metal Stamping
06.2023 - 01.2023
Quality Line Inspector
Advanced Molding Technologies
05.2022 - 02.2023
Machine Operator
Resonetics
01.2022 - 05.2022
Manager/Assistant Manager
Papa Murphy's
09.2017 - 01.2022
Sandwich Artist/Shift Lead
Subway
11.2015 - 02.2017
High School Diploma -
Blaine High School
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