Megan Horsley

• Conduct comprehensive ISD tasks across Analysis, Design, Development, Implementation, and Evaluation.
• Deliver workshops on ISD and HPI to enhance community training.
• Validate and improve existing training materials based on ISD principles.
• Develop enterprise-wide training deployment plans.
• Provide virtual and face-to-face training support.
• Identify and assess enterprise-level training needs.
• Advise and educate VBA training community on the Training System Framework (PCES).
• Evaluate existing instructional materials and recommended improvements to ensure alignment with current best practices in adult learning theory.

• Prepared and uploaded course materials to Moodle/Schoolhouse and Adobe Learning Manager.
• Supported virtual instructor-led training with technical and instructional assistance for classes of 100+ students.
• Managed course logistics, including pre-training checks and technical troubleshooting on course development and delivery.
• Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
• Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.

• Fostered student collaboration, reducing disciplinary issues by 40%.
• Applied diverse teaching methods such as Project-Based Learning and Direct Instruction.
• Fostered a love of literature among students by introducing engaging texts from diverse genres, authors, time periods, and cultures.
• Improved End of Course exam performance, particularly during COVID-19.
• Developed curriculum materials for grades 6-12.
• Provided differentiated instruction using various educational technologies.
• Stayed current on educational research and best practices by attending professional development workshops and conferences regularly.
• Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.

• Evaluated student work fairly and consistently, offering detailed feedback to guide future improvement efforts.
• Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
• Stayed current on educational research and best practices by attending professional development workshops and conferences regularly.
• Prepared students for standardized tests by reviewing essential skills, administering practice exams, and providing constructive feedback on performance.

• Resolved system configuration issues and educated new hires on job responsibilities.

• Updated operating procedures and ensured accurate provider configurations.

• Analyzed and documented customer requirements and claims issues.

• Conducted data analysis and managed regulatory compliance.

• Coordinated audit requirements and collaborated with auditors and stakeholders.

• Recommended and implemented improvements to audit processes

• Reviewed transactions for accuracy and coached claims representatives.

• Analyzed trends and provided feedback to improve claims processes.

• Delivered training in both face-to-face and virtual environments.

• Served as a Subject Matter Expert and on-the-job trainer.

• Researched and resolved provider service issues.

• Received Spot Award for leadership.