Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MEGAN HOULE

Conroe,Tx

Summary

Good Leader seeking for a long term career in an organization that values loyalty, hard-work, organizational, coordination, and administrative skills.

Overview

13
13
years of professional experience

Work History

Deli Service Clerk

Krogers Grocery Store
04.2021 - Current
  • Supported department management by assisting with scheduling, training new employees, and monitoring team performance to ensure consistency in service delivery.
  • Provided exceptional customer service while handling high-volume periods at the deli counter without sacrificing quality or efficiency.
  • Increased sales with attractive and eye-catching product displays, showcasing the variety of deli offerings.
  • Ensured food safety and compliance with regulations by consistently following proper sanitation procedures.
  • Enhanced customer satisfaction by providing exceptional deli service and product knowledge.
  • Assisted in maintaining accurate records for sales tracking, inventory counts, and department performance metrics analysis purposes.
  • Reduced waste through effective inventory management and rotation of perishable items.
  • Fostered strong relationships with vendors, ensuring reliable deliveries of quality products at competitive prices.
  • Participated in team meetings to discuss goals, strategies, and best practices for delivering outstanding service within the deli department contextually relevantly.
  • Supported store operations by cross-training in various departments as needed for optimal staffing coverage.
  • Optimized workflow processes within the department to maximize productivity while minimizing labor costs associated with daily operations.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Cashier

Front End Assistant

Krogers Grocery Store
04.2021 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
  • Troubleshot complex technical issues, ensuring uninterrupted functionality of the website and its features.
  • Conducted usability testing and resolved issues to ensure seamless user experiences.
  • Collaborated with team members to ensure smooth operations during busy periods.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.

Substitute Teacher

The Climbing Tree
02.2021 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Server

Main Event
07.2019 - Current
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.

Premium Advantage Sales

Houston Deli Provisions
10.2017 - Current

Greeted customers and visitors in-person and via telephone calls.

  • Check  Freshness Report 
  • Check products that are going out of date.
  • Demo the Boar's Head products that are on sale or going out date that day.
  • Meetings and Schedules  attending
  • Making new recipes by using the Boar's Head products
  • Worked directly with [departments, clients, management] to achieve [result].
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Implemented [Programming Language]-based testing features to use on final product.
  • Inventory

School Photographer

Megan Houle
08.2019 - 11.2019
  • Planned and prepared for all on-location and studio shoots.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Assistant Manager

Showbiz Cinemas
07.2015 - 09.2017

Assistant Mangers is to run the theater and making sure the customers are well taking care of.

  • Created organization systems for inventory control, merchandising, financial reports and schedules, resulting in [Result].
  • Trained [Number] staff members on protocols and best practices, resulting in [Result].
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.

Cashier/ Assistant Manager

Chuck E. Cheese's
01.2012 - 01.2016
  • Chuck E. Cheese Humble , TX -Duties Includes- Assisting in providing a safe, fun and clean environment for all of our guest.
  • Help create the lasting magical memories for our guest.
  • Suggestive selling and cash handling.
  • High energy and patience.

Education

High School Diploma - undefined

Splendora High School
Splendora, TX
2013

Skills

  • Highly responsible and reliable Excellent guest service skills
  • Strong leader Proven success in up-selling
  • Cash handling Multi-operation hospitality management
  • Menu development skills Excellent guest service skills
  • Proven leadership skills Staff development
  • Reliable, punctual and committed to Inventory control
  • customer service Cross-functional team management
  • Staff scheduling knowledge Staff training
  • Able to lift up to 50 pounds Change management
  • Able to work in a fast paced environment Organized
  • Able to work with hands continuously
  • Cash handling, Change management, customer service, Staff training, fast, functional, Inventory control, leadership skills, selling, scheduling, Staff development, team management
  • Staff management

Accomplishments

  • Team 2 Trainer at Chuck E. Cheese
  • Food Handlers
  • TABC

Timeline

Deli Service Clerk

Krogers Grocery Store
04.2021 - Current

Front End Assistant

Krogers Grocery Store
04.2021 - Current

Substitute Teacher

The Climbing Tree
02.2021 - Current

School Photographer

Megan Houle
08.2019 - 11.2019

Server

Main Event
07.2019 - Current

Premium Advantage Sales

Houston Deli Provisions
10.2017 - Current

Assistant Manager

Showbiz Cinemas
07.2015 - 09.2017

Cashier/ Assistant Manager

Chuck E. Cheese's
01.2012 - 01.2016

High School Diploma - undefined

Splendora High School
MEGAN HOULE