Megan Householder
Sacramento,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
California State University - Sacramento
10.2023 - Current
- Compiles and monitors the daily log of requests and calls; enters all requests into the maintenance management system and tracks progress and completion of work order.
- Dispatches telephone calls and processes written requests for emergency, maintenance and other department-charged services provided by the department.
- Assists with the distribution and receipt of keys and electronic access devices to members of the campus community.
- Daily use of database systems, including SimpleK, Velocity, and AiM, in order to track and keep record of keys and work orders.
- Assists with maintaining the integrity of the University electronic access system for entrances and exits to buildings and grounds.
- Independent use of discretion and judgement in order to interpret policies in the creation and deployment of work orders.
- Frequent use of Microsoft Office Suite, especially Outlook & Excel.
- Provides support for special projects to key department personnel, such as events.
Payroll Technician I
California State University - Sacramento
06.2023 - 10.2023
- Assisted University staff, including timekeepers, in processing documents to appoint and pay students in a timely fashion.
- Daily data entry of 30-50 employee profiles into CSUS Common Management System (CMS) and SCO's Personnel Management System(PIMS).
- Worked with and maintained confidentiality of personal data and other classified information.
- Assisted walk-in employees and students with paperwork or questions on direct deposits, new hire paperwork, etc.
- Identified, researched, and resolved payroll or paperwork errors.
- Completed various forms of employment verification documents, including unemployment claims.
- Compiled and analyzed data of special pay employees for senior payroll technicians; created spreadsheets of findings.
Student Payroll Assistant
California State University - Sacramento
03.2023 - 05.2023
- First point of contact for general Payroll questions and issues .
- Assisted with administrative and clerical support, such as data entry, answering direct phone line, and responding to emails.
- Organized hundreds of employee files, including both physical and digital systems.
- Created new organizational methods to ensure proper recordkeeping.
Starbucks Barista
Aramark
08.2021 - 10.2022
- Worked under pressure in a fast-paced, consistently busy environment.
- Delivered exceptional customer service to ensure customer loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Inventory audits and stock management of ingredients, perishable food items, and other supplies.
Education
Bachelor of Arts - Humanities
California State University - Sacramento
Sacramento, CA05.2023
Skills
- Customer Service
- Interpersonal & Written Communication
- Problem Resolution
- Team Collaboration
- Data Entry
- Record-keeping
- Typing: 65 WPM
Software
- Microsoft Office Suite
- AiM
- SimpleK
- Velocity
- Adobe Acrobat
Additional Learning
- Creating Positive Conversations with Challenging Customers - LinkedIn Learning
- Administrative Human Resources - LinkedIn Learning
- Unconscious Bias - LinkedIn Learning
- Confronting Bias: Thriving Across Our Differences - LinkedIn Learning
- Sac State Data Security and FERPA - CSU Learn
- CSU's Discrimination Harassment Prevention Program for Non-Supervisors - CSU Learn
Timeline
Customer Service Associate
California State University - Sacramento
10.2023 - Current
Payroll Technician I
California State University - Sacramento
06.2023 - 10.2023
Student Payroll Assistant
California State University - Sacramento
03.2023 - 05.2023
Starbucks Barista
Aramark
08.2021 - 10.2022
Bachelor of Arts - Humanities
California State University - Sacramento