Passionate worker proudly offering years of working in a busy office while supporting patients. An enthusiastic individual with a knowledge of medical billing and insurance verification. Composed and driven with great communication skills. A motivated employee able to combine clinical experience and compassion to meet daily challenges. Reliable employee and co-worker.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
13
13
years of professional experience
Work History
Manager
Worn Again
11.2024 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Priced items
Open and Closed store
Operated Square System
Assisted Customers
ASA II Clerk
Alabama Department Of Public Health Adph
04.2021 - 11.2024
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Maintained filing system and organized patient documents for easy retrieval of information.
Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Executive Coordinator
Drs4drs
01.2019 - 03.2021
Answer phones, mail and bank deposits. Shipping and receiving for our purchasing department. All daily duties needed for our CEO.
Managed calendar, phone, and schedule, resolving conflicts and providing daily updates.
Managed vendor relationships to ensure quality service delivery while minimizing costs for the company''s bottom line.
Developed strong relationships with external partners, fostering collaboration and mutual benefits for all parties involved.
Maintained up-to-date records of important documentation, improving overall organization within the office environment.
Exercised independent judgment in support of senior leadership and corporate mission.
Handled sensitive information with discretion, maintaining trust among colleagues and stakeholders alike.
Screened incoming mail and responded to telephone and email inquiries.
Chiropractic Assistant
Fletcher Family Chiropractic
01.2017 - 01.2019
Schedule appointments for patients, answer phones, restock supplies, verify insurance, take x-rays, and collect payments. Input patient data, Assist patients with therapy and paperwork, and daily office duties.
Answered phones to respond to customer questions, provide information and schedule appointments.
Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
Chiropractic Assistant
Bailey Chiropractic Assistant
01.2015 - 01.2017
Schedule appointments for patients, answer phones, restock supplies, verify insurance, take x-rays, and collect payments. Input patient data, Assist patients with therapy and paperwork, and daily office duties.
Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
Pharmacy Tech/Cashier
Walmart Pharmacy
01.2012 - 01.2015
Fill prescriptions, assist customers, cashier, input prescriptions and patient information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Waitress
Cardinal Drive In
01.2012 - 01.2015
Deliver orders and collect payment from customers, Daily stocking and cleaning, Answer phone and take/prepare orders.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.