Megan Hulec
Hinckley
Summary
Experienced with managing front-end operations and leading teams to achieve high customer satisfaction. Utilizes strong leadership and communication skills to maintain efficient and effective service. Track record of improving operational processes, ensuring smooth and seamless shopping experience.
Overview
13
13
years of professional experience
Work History
Front End Supervisor
Costco
11.2013 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Assistant Produce Manager
Marcs
06.2012 - 12.2013
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
- Purchased produce following guidelines of marketing plan.
- Selected items for specials and marked down items to reduce losses.
Education
No Degree - Business Management
Cuyahoga Community College
Cleveland, OHSkills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Team supervision
- Performance improvement
- Employee motivation
- Training and mentoring
- Effective planning
- Conflict management
- Multitasking and prioritizing
Timeline
Front End Supervisor
Costco
11.2013 - Current
Assistant Produce Manager
Marcs
06.2012 - 12.2013
No Degree - Business Management
Cuyahoga Community College
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