Megan Hunter
Detroit,Michigan
Summary
As a professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Clerical/Medical Billing Assistant
Eastlake Cardiovascular
12.2017 - Current
- Process payments electronically
- Submit claims electronically
- Print paper claims
- Download and pull over payment files from Waystar
- Verify claim submission and insurance matching
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
- Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
Online Task Contributor
Lionbridge / TELUS International
11.2020 - 02.2023
- Evaluated the quality and performance of products
- Evaluated online search results to improve search results' content and quality by 80%
- Provided feedback on various mobile-oriented features and tasks
- Streamlined data analysis processes for greater efficiency in decision making.
- Delivered high-quality work within tight deadlines, consistently exceeding client expectations.
- Achieved superior results with strategic planning, goal-setting, and focused execution of tasks at hand.
Customer Service Representative
SwDDts, Llc.
06.2012 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Early Childhood Education
University of Arizona - Global Campus
San Diego, CA07.2024
Skills
- Typing Speed of 44 WPM
- Multitasking and organization
- Claim submission
- Electronic claims
- Great researching skills
- Effective writing
- Active listening
- Customer service
- Data entry
- Problem resolution
- Follow-up skills
- Product knowledge
Community Service
Detroit Institute of Art - DIA, 2013, Present
Timeline
Online Task Contributor
Lionbridge / TELUS International
11.2020 - 02.2023
Clerical/Medical Billing Assistant
Eastlake Cardiovascular
12.2017 - Current
Customer Service Representative
SwDDts, Llc.
06.2012 - 06.2014
Bachelor of Arts - Early Childhood Education
University of Arizona - Global Campus
Similar Profiles
Ricardo CookeRicardo Cooke
Principal at Eastlake Middle School, Eastlake High School, Thurgood Marshall Elementary SchoolPrincipal at Eastlake Middle School, Eastlake High School, Thurgood Marshall Elementary School
Frances RojasFrances Rojas
8th Grade Social Studies Teacher at Socorro ISD - Eastlake Middle School8th Grade Social Studies Teacher at Socorro ISD - Eastlake Middle School
Maria WrigleyMaria Wrigley
Licensed Practical Nurse at Eastlake Nursing and RehabilitationLicensed Practical Nurse at Eastlake Nursing and Rehabilitation