Summary
Overview
Work History
Education
Skills
Timeline
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Megan Irion

Sherman,Tx

Summary

Currently; knowledgeable automotive warranty administrator and customer service representative with experience in Ford warranty policies and procedures. Adept at assessing customer needs and resolving issues. Specialize in processing warranty claims and accounting.

Looking for a position to branch out into a different industry as well as get back into an in-person setting.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work History

Ford Warranty Administrator

Warrcloud
10.2023 - Current
  • Review, book and code claims per the OEM guidelines.
  • Submit and verify claims for payment while maintaining a clean warranty schedule.

Ford Warranty Administrator

Platinum Ford North
12.2022 - 10.2023
  • Review, book, code and submit claims per the OEM guidelines.
  • Account for differences in payment.

Waitress/Cashier

BAY At The Lake
05.2020 - 06.2023
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and picked up additional shifts to account for business needs.

Representative

BDC, Denton Dodge
01.2022 - 12.2022
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Provided callers with address, directions, company website and related information.

Waitress

Babe's Chicken Dinner House
10.2021 - 12.2022
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Sales Associate

Buckle
09.2021 - 02.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Increased sales by offering advice on purchases and promoting additional products.

Office Assistant

It's MY Maid Services
03.2021 - 07.2021
  • Leveraged accounting software to manage expenses and keep track of finances.
  • Verified accuracy of business records by consistently updating customer information.
  • Interacted with customers by phone, email or in- person to provide information.

Education

BBA - Business Administration

Southeastern Oklahoma State University
Durant, OK
01.2020 - 05.2025

High School Diploma -

Pottsboro High School
Pottsboro, TX
08.2016 - 05.2020

Skills

  • Automotive Warranty

  • DMS and CRM Software

  • Customer Service

  • Microsoft and Google Proficient

  • POS

  • Serving Experience

  • Office Experience

  • Certifications and Licenses

  • Food Handler Certification

  • TABC

Timeline

Ford Warranty Administrator

Warrcloud
10.2023 - Current

Ford Warranty Administrator

Platinum Ford North
12.2022 - 10.2023

Representative

BDC, Denton Dodge
01.2022 - 12.2022

Waitress

Babe's Chicken Dinner House
10.2021 - 12.2022

Sales Associate

Buckle
09.2021 - 02.2022

Office Assistant

It's MY Maid Services
03.2021 - 07.2021

Waitress/Cashier

BAY At The Lake
05.2020 - 06.2023

BBA - Business Administration

Southeastern Oklahoma State University
01.2020 - 05.2025

High School Diploma -

Pottsboro High School
08.2016 - 05.2020

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Megan Irion