Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Megan Jackson

Dallas

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Front Office

Pediatric Associates of Dallas
02.2023 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • I answered the phone quickly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payment records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • I responded to questions from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Learned and adapted quickly to new technology and software applications.
  • Pays attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service

Patient Services Agent

Brooks Eye Associates
06.2022 - 02.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Streamlined check-in processes, reducing wait times for guests.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Developed FAQ document for common visitor inquiries, streamlining information provision.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Food Service/Server

Came Rosso
09.2021 - 06.2022
  • TABAC / Food Handlers Certified

Food Service / Server

Casa Verona
06.2021 - 08.2021
  • TABAC/Food Handlers Certified

Customer Service/Cashier

CVS Health
12.2016 - 06.2020
  • Retail sales, stocked products, and checked in clients
  • Guided customers through refunds and checkout experience
  • Faxed, copied, and scanned documents, and documented financial data

Night Auditor/Customer Service, Front Desk Agent

Comfort Suites
10.2015 - 06.2016
  • Configured credit cards (Master, Visa, and Discover) nightly
  • Maintained a safe and sanitary work environment
  • Timely scanned nightly paperwork

Customer Service, Cashier, Sales Associate, Stocker

Churches Chicken
08.2012 - 06.2014
  • Conducted cash and credit card transactions
  • Took orders from Patrons and entered the system
  • Cooked, prepped, and distributed orders promptly to customers

Education

Associate of Arts - Criminal Justice

Richland College
Dallas, TX
05-2019

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities

Accomplishments

National Collegiate Scholars: February 2019

A scholastic-based scholarly society centered around two-year college academic excellence.

Certifications: Member of Phi Theta Kappa Honors Society Alpha Xi Chapter October 2018 to Present National Honor Society is recognized nationwide for its two-year colleges

The

Licenses :

TBC license expires on December 11, 2026

Food Handler April 16, 2024, to April 16, 2026

Timeline

Front Office

Pediatric Associates of Dallas
02.2023 - 02.2024

Patient Services Agent

Brooks Eye Associates
06.2022 - 02.2023

Food Service/Server

Came Rosso
09.2021 - 06.2022

Food Service / Server

Casa Verona
06.2021 - 08.2021

Customer Service/Cashier

CVS Health
12.2016 - 06.2020

Night Auditor/Customer Service, Front Desk Agent

Comfort Suites
10.2015 - 06.2016

Customer Service, Cashier, Sales Associate, Stocker

Churches Chicken
08.2012 - 06.2014

Associate of Arts - Criminal Justice

Richland College

Similar Profiles

CREATE PROFILE
Megan Jackson