Megan Jackson
Missoula,MT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Client Service Representative
Ancare Veterinary Clinic
05.2024 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted clients with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Handled routine administrative tasks, supporting daily operations and enhancing workflow efficiency.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with team members to streamline processes and increase operational efficiency.
Executive Officer
Missoula Building Industry Association
09.2022 - 06.2023
- Coordinated executive schedules, ensuring efficient time management and prioritization of meetings.
- Managed correspondence, drafting communications that align with organizational tone and standards.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Facilitated internal and external communications, fostering positive relationships with clients and vendors.
- Implemented office supply inventory system, reducing overhead costs through effective resource management.
- Streamlined meeting logistics by organizing agendas and follow-ups, improving overall meeting effectiveness.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Collaborated with cross-functional teams to align event goals with organizational objectives.
- Managed event logistics and operations.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Owner/Operator
Missoula Medical, Inc
11.2017 - 01.2020
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed inventory management strategies to optimize stock levels and reduce waste.
- Trained and supervised staff on operational procedures, fostering a collaborative work environment.
- Maintained compliance with health and safety regulations, ensuring a safe working environment for all employees.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Operated with safety and skill to avoid accidents and delays.
- Ensured accurate test results with meticulous attention to detail in specimen collection and labeling.
- Enhanced patient comfort by efficiently performing blood draws and specimen collection.
- Expedited lab result processing times through accurate specimen collection, labeling, handling, transport, storage practices compliant with industry regulations.
- Performed diagnostic tests such as EKGs, blood draws, and specimen collection according to established protocols.
- Enhanced drug testing accuracy by implementing strict protocols and procedures.
Residential Lighting Specialist
Western Montana Lighting
03.2005 - 03.2017
- Designed and implemented lighting plans for diverse environments, ensuring optimal illumination and ambiance.
- Collaborated with clients to understand lighting needs and recommend tailored solutions that enhance functionality.
- Managed installation processes, coordinating with contractors to ensure timely project completion and adherence to specifications.
- Conducted site assessments to evaluate existing lighting conditions and identify areas for improvement.
- Collaborated with architects and interior designers to create visually appealing environments through strategic lighting placements.
- Developed comprehensive bid proposals, securing contracts with new clients and expanding business relationships.
- Stayed informed on advancements within the field, attending industry conferences and workshops to maintain cutting-edge expertise in lighting design techniques.
- Provided exceptional customer service, guiding clients through the selection process for optimal results.
- Streamlined project timelines by managing inventory and coordinating delivery schedules effectively.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
- Maintained accurate financial records with diligent bookkeeping and timely invoice processing.
- Monitored in-house inventory and performed basic bookkeeping tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maximized showroom space utilization with creative design solutions that showcased a wide variety of products.
- Enhanced showroom aesthetics by strategically designing and arranging product displays.
Photo Lab Specialist
Wal-Mart One Hour Photo
03.2001 - 03.2005
- Operated and maintained advanced photo processing equipment for optimal image quality.
- Developed and implemented efficient workflows to enhance photo turnaround times.
- Trained and mentored junior staff in proper lab techniques and safety protocols.
- Conducted quality control checks to ensure consistency in print accuracy and color balance.
- Resolved customer inquiries regarding photo services, providing tailored solutions to meet needs.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Increased repeat business by consistently delivering exceptional results and meeting client expectations.
- Trained new employees in proper use of photo lab equipment, ensuring consistent quality output across the team.
- Enhanced customer satisfaction by providing prompt and accurate photo services and products.
- Ensured safe handling of chemicals used in the development process by following established safety procedures at all times.
- Provided technical support to customers experiencing issues with online orders or software usage.
- Assisted customers with product selection, offering knowledgeable recommendations based on their needs.
- Handled sensitive information such as customer''s personal photos with confidentiality, respecting privacy concerns as required.
- Streamlined photo lab processes for increased efficiency and reduced turnaround time.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Performed opening and closing procedures to keep operations running smoothly.
- Updated tags, displays and signage for special promotions.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Hellgate High School
Missoula, MT06-1999
Skills
- Customer support
- Payment processing
- Customer focus
- Client relations
- File management
- Client support
- Customer service
- Teamwork and collaboration
- Administrative and office support
- Microsoft office
- Computer skills
- Complaint resolution
- Document and records management
- Calm and professional under pressure
- Understanding customer needs
- Inbound call management
- Professional telephone demeanor
- Billing adjustments and refunds
- Recordkeeping strengths
- Customer data confidentiality
- Transaction processing
- Sales and upselling
- Multi-line phone systems
- Sales closing
Certification
- PT - Phlebotomy Technician
Timeline
Client Service Representative
Ancare Veterinary Clinic
05.2024 - Current
Executive Officer
Missoula Building Industry Association
09.2022 - 06.2023
Owner/Operator
Missoula Medical, Inc
11.2017 - 01.2020
Residential Lighting Specialist
Western Montana Lighting
03.2005 - 03.2017
Photo Lab Specialist
Wal-Mart One Hour Photo
03.2001 - 03.2005
High School Diploma -
Hellgate High School
Summary
Your destiny for a life of financial abundance, Megan Jackson went from being a burnt out Registered Nurse struggling with anxiety and financial rock bottoms to becoming a million-dollar earner in less than two years through The Human Design experiment. Now, her mission is to guide women worldwide to unearth the millionaire within themselves.
Design
Projector, Wait for the Invitation, Success, Bitterness, Emotional - Solar Plexus, 2 / 4
Action Plan - Human Design
- Use your Energy Type to create offers that you love and that are an expression of this energy.
- Use your S&A to invite people into these offers.
- Use your S&A to make decisions and take action to follow through with those decisions within 24 hours to start co-creating with the Universe.
- Use your Profile Lines to showcase your magnetic personality in your marketing and networking.
- Your defined Energy Centers are what others will pay for. Use this energy to highlight your offer deliverables.
- The Incarnation Cross is the energy that runs in the background of your design. Find a theme here and use it to keep you on purpose.
- When you create anything, in order for it to sell with ease you must be creating from your alignment theme. This ensures you attract high quality clients.
- Use your Sun gate to amplify your brand visibility.
- The Wealth Codes are frequencies you act from in service to the people you are destined to pay you.
- Use gates and channels to highlight your expertise in your offers and marketing.
Energy Centers
Throat Center, G-Center, Solar Plexus Center, Splenic Center, Root Center, Head Center, Ajna Center, Heart Center, Sacral Center
Channels
- Channel of Alpha, This energy gives you access to the skills, knowledge and resources to deepen the Mastery of your talent through dedication and constant repetition so that you can enhance the lives of others with it.
- Channel of Talent, You have the ability to feel, understand and communicate the pain of others, connecting individual pain with the general feeling to give voice to common discontent and start a revolution, when the principles you stand for are not fulfilled.
- Channel of Synthesis, You have the ability to manipulate any situation to your advantage and always seek maximum reward for minimum effort.
Gates
- Gate of Formulization, You feel pressure to find theories, solutions, formulas, patterns... that you can apply to solve situations and problems common to all, always seeking to fix anything at any time and in any way.
- Gate of Friction, You grow and evolve through friction or conflict. Every time a conflict is resolved, you move towards intimacy with that person and it is your way of determining who to be intimate with, when, and the role each will play in the relationship.
- Gate of Self Roles, You are a natural leader designed to support, influence and provide direction to those that lead publicly because you can assess existing patterns and direction with an eye to the future and modify them or create new ones to get there.
Personal Information
Date of Birth: 26th October 1980