Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Megan Jacobson

North Ogden,UT

Summary

Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Overview

4
4
years of professional experience

Work History

Outreach and CDA Administrative Specialist

Weber State University
01.2023 - Current
  • Coaching 50+ people to completing their CDA education by assessing student progress and provide constructive feedback to assignments.
  • Answer 200 phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Establish strong relationships with providers through open communication channels like emails, phone calls or meetings.
  • Collaborate and research 60+ community partners to identify public needs and outreach sources.
  • Gain strong leadership skills by managing projects from start to finish.

Intern

Wasatch Behavioral Health, Grandfamilies of Utah County
Provo, UT
08.2022 - 12.2022
  • Teach bi-weekly for 12 weeks skills of emotional regulation, validation, and drug abuse prevention to children and adults
  • Spearhead relationships with outside companies, fostering collaboration between non-profit organizations and for-profit companies
  • Enhance participation in the Friend 2 Friend network by 15%, resulting in further referrals for various organizations.

Deputy Clerk

Utah County, Marriage License and Passport Office
07.2022 - 12.2022
  • Educate 40 people daily on passports, marriages, and taxes through email, phone calls, and in-person, ensuring 100% customers were satisfied
  • Perform civil marriages for 20+ couples worldwide through Zoom and in-person ceremonies
  • Advertised marriage licenses and passport processes by word-of-mouth, enhancing business by 20%.

Research Assistant

Brigham Young University, ADEPT Study
10.2021 - 12.2022
  • Recruit and assist 90+ different families in completing surveys for research, ensuring proper information is collected to help improve family development research
  • Present information at the Mary Lou Fulton research conference on parental psychological control and negative thought processes
  • Complete secondary research by detecting fraudulent participants, improving company's savings and research by 37%.

Reference Assistant

Brigham Young University, L. Tom Perry Special Collections
01.2020 - 08.2022
  • Coached patrons through email, chat, phone, and in-person with research questions, guiding patrons towards a specific direction in patron's research, guaranteeing customer satisfaction
  • Coordinated and updated weekly schedules and ensured all shifts are staffed, increasing productivity by 30%
  • Interviewed 10 people for job openings, confirming quality people were hired for department needs.

Education

Bachelor of Science - Family Life, Family Studies

Brigham Young University
Provo, UT
12.2022

Skills

  • Microsoft proficiency (Adobe, Excel, and Word)
  • Peer Counseling
  • Records Maintenance
  • Process Improvement
  • Database Management
  • Customer Communication
  • Oracle Business Intelligence
  • Data and Analytics
  • Student Support
  • Student Records Maintenance

Accomplishments

  • Collaborated with team of 16 in the development of the Professional Partners Conference.
  • Supervise team of 50 students.
  • Resolved product issue through consumer testing.
  • Recruited over 145 participants for research study on adolescent mental health.

Timeline

Outreach and CDA Administrative Specialist

Weber State University
01.2023 - Current

Intern

Wasatch Behavioral Health, Grandfamilies of Utah County
08.2022 - 12.2022

Deputy Clerk

Utah County, Marriage License and Passport Office
07.2022 - 12.2022

Research Assistant

Brigham Young University, ADEPT Study
10.2021 - 12.2022

Reference Assistant

Brigham Young University, L. Tom Perry Special Collections
01.2020 - 08.2022

Bachelor of Science - Family Life, Family Studies

Brigham Young University

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