Megan Jens
Big Sur
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Big Sur Lodge
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Guest Relations Manager
Post Ranch Inn
02.2022 - 09.2023
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Completed several special projects for front desk and other departments.
- Created unique contests for staff on property to maintain a fun work environment for employees.
Guest Relations Coordinator
Ventana Big Sur an Alila Resort
09.2017 - 02.2020
- Recommended top dining and entertainment options for guests in the Big Sur area
- Resolved service-related problems in a timely manner
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
- Answered guest inquiries and provided information regarding hotel services and amenities
Family Nanny
Self Employed Services
02.2014 - 07.2016
- Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
Hostess/ Server
Elephant Bar
08.2011 - 02.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Bowman High School
Santa Clarita, CA2013
Skills
- Quick problem solver
- Courteous, professional demeanor
- Multi-tasking strength
- Natural leader
- Punctual and Dependable
- Collaboration and Teamwork
Certification
- Typing Certificate
- California ServSafe
Timeline
Server
Big Sur Lodge
02.2024 - Current
Guest Relations Manager
Post Ranch Inn
02.2022 - 09.2023
Guest Relations Coordinator
Ventana Big Sur an Alila Resort
09.2017 - 02.2020
Family Nanny
Self Employed Services
02.2014 - 07.2016
Hostess/ Server
Elephant Bar
08.2011 - 02.2014
High School Diploma -
Bowman High School
- Typing Certificate
- California ServSafe
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