Megan Jimenez
DeBary
Summary
Results-driven Reliable employe with a proven track record in delivering exceptional customer service and maintaining high productivity levels. Expertise in cash handling, transaction accuracy, and operational efficiency. Strong communication and problem-solving skills contribute to seamless operations in fast-paced environments. Committed to leveraging positive interactions to enhance customer satisfaction and drive business success.
Overview
1
1
year of professional experience
Work History
Realtor
Premium Properties Real Estate Services - Orlando Fl
Lake Mary
10.2024 - Current
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Promoted active listings through social media marketing, open houses and newsletters.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Maintained current and accurate CRM database of prospective customers.
Customer Service Representative
American Residential Services LLC
Maitland
09.2024 - Current
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided top quality control and eliminated downtime to maximize revenue.
- Conducted regular follow-up calls with customers after resolving their issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Supervisor
Bank of America Call Center
Deland
11.2023 - 09.2024
- Oversaw quality control to identify inconsistencies and malfunctions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Analyzed company's expenditures and developed financial models.
- Organized client meetings to provide project updates.
Education
Azure Tide Realty
Orlando, FL08-2024
Skills
- Customer service & Relationship Management:Exceptional customer service
Relationship building
Complaint resolution
Conflict resolution techniques
Stress tolerance
- Banking Operations & Compliance:Consumer banking specialist
Banking law compliance
Fraud detection
Cash handling and management
- Technical Skills:Rapid data entry skills
Currency and coin counter
- Communication & Team Collaboration:Excellent communication skills
Team collaboration
Timeline
Realtor
Premium Properties Real Estate Services - Orlando Fl
10.2024 - Current
Customer Service Representative
American Residential Services LLC
09.2024 - Current
Supervisor
Bank of America Call Center
11.2023 - 09.2024
Azure Tide Realty
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