Megan John-Stainbrook
Newnan
Summary
Highly organized and detail-oriented project manager with a proven track record of successfully overseeing all aspects of projects, from initial planning to final completion. Skilled in ensuring timely delivery within budget while effectively leading a team to meet project goals. Experience includes a strong focus on customer satisfaction and order fulfillment, utilizing exceptional organizational, communication, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
MBS Equipment Rental
Fayetteville, GA
10.2019 - Current
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Maintained detailed records of all aspects related to the production through project management software/tools allowing for streamlined reporting and easy access to pertinent information when required.
- Established a solid reputation as a trusted advisor by consistently exceeding film production client's expectations with rental inquiries for lighting and grip equipment through exceptional service delivery.
- Coordinated with multiple departments to ensure smooth integration of various elements during pre-production, production, and post-production phases.
- Managed vendor relationships, ensuring timely deliveries and resolving any issues that arose during the course of a film production project.
- Identified opportunities for process improvement within projects by analyzing budget management, tracking expenses and identifying cost-saving opportunities related to quality assurance or customer satisfaction.
- Resolved conflicts or escalated issues that arose during projects by collaborating with relevant team members/clients towards mutually beneficial solutions.
- Coordinated transportation logistics for the filming equipment needed ensuring timely arrivals minimizing possible delays.
Project Manager
Cinelease
Atlanta, GA
04.2019 - 10.2019
- Utilized project management software/tools to track progress, plan and schedule phases for large production rentals for lighting and grip equipment.
- Provided exceptional customer service to clients, assisting with rental inquiries and resolving any issues or concerns
- Managed a high volume of incoming calls and emails from clients, providing accurate information and securing their needs
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process of the film production.
Receptionist
Cinelease
Atlanta, GA
08.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Provided administrative support to various departments as needed, including data entry and filing
- Assisted with event planning and coordination, scheduling appointments and maintained an organized calendar for multiple staff members ensuring smooth execution of meetings and conferences
Retail Associate
Pep Boys Automotive
Pensacola, FL
07.2016 - 08.2017
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Handled customer complaints or concerns promptly and effectively, striving for complete satisfaction
- Contributed to loss prevention efforts by monitoring for theft or suspicious activity on the sales floor
- Consistently met or exceeded monthly sales targets by utilizing persuasive selling skills
Customer Relations
Edelkrone
Winter Park, FL
05.2015 - 07.2016
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Documented all interactions with customers accurately and thoroughly in the CRM online system software.
- Collaborated with cross-functional teams to escalate complex issues for prompt resolution
- Assisted customers with product setup, installation, and troubleshooting procedures remotely
Intern
Edelkrone
Winter Park, FL
03.2015 - 05.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain a better knowledge in our services.
Education
Bachelors of Science - film production
FULL SAIL UNIVERSITY
Winter Park, FL05.2015
General Education - No Degree - Telecommunications
UNIVERSITY OF WEST FLORIDA
Pensacola, FL04.2013
Skills
- Microsoft Office Proficiency
- Skilled in Using Apple iWork Tools
- Flexible Problem-Solver
- Rental Management Software
- Adobe Acrobat Proficiency
- Rental Transaction Management
- Effective Organization Skills
- Professional Communication Skills
Certification
- Forklift Certification
- Georgia Driver's License
- Manlift Certification
Languages
English
Native or Bilingual
Timeline
Project Manager
MBS Equipment Rental
10.2019 - Current
Project Manager
Cinelease
04.2019 - 10.2019
Receptionist
Cinelease
08.2017 - 04.2019
Retail Associate
Pep Boys Automotive
07.2016 - 08.2017
Customer Relations
Edelkrone
05.2015 - 07.2016
Intern
Edelkrone
03.2015 - 05.2015
General Education - No Degree - Telecommunications
UNIVERSITY OF WEST FLORIDA
Bachelors of Science - film production
FULL SAIL UNIVERSITY