Megan John-Stainbrook
Newnan
Summary
Highly organized and detail-oriented project manager with a proven track record of successfully overseeing all aspects of projects, from initial planning to final completion. Skilled in ensuring timely delivery within budget while effectively leading a team to meet project goals. Experience includes a strong focus on customer satisfaction and order fulfillment, utilizing exceptional organizational, communication, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
MBS Equipment Rental
10.2019 - Current
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Maintained detailed records of all aspects related to the production through project management software/tools allowing for streamlined reporting and easy access to pertinent information when required.
- Established a solid reputation as a trusted advisor by consistently exceeding film production client's expectations with rental inquiries for lighting and grip equipment through exceptional service delivery.
- Coordinated with multiple departments to ensure smooth integration of various elements during pre-production, production, and post-production phases.
- Managed vendor relationships, ensuring timely deliveries and resolving any issues that arose during the course of a film production project.
- Identified opportunities for process improvement within projects by analyzing budget management, tracking expenses and identifying cost-saving opportunities related to quality assurance or customer satisfaction.
- Resolved conflicts or escalated issues that arose during projects by collaborating with relevant team members/clients towards mutually beneficial solutions.
- Coordinated transportation logistics for the filming equipment needed ensuring timely arrivals minimizing possible delays.
Project Manager
Cinelease
04.2019 - 10.2019
- Utilized project management software/tools to track progress, plan and schedule phases for large production rentals for lighting and grip equipment.
- Provided exceptional customer service to clients, assisting with rental inquiries and resolving any issues or concerns
- Managed a high volume of incoming calls and emails from clients, providing accurate information and securing their needs
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process of the film production.
Receptionist
Cinelease
08.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Provided administrative support to various departments as needed, including data entry and filing
- Assisted with event planning and coordination, scheduling appointments and maintained an organized calendar for multiple staff members ensuring smooth execution of meetings and conferences
Retail Associate
Pep Boys Automotive
07.2016 - 08.2017
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Handled customer complaints or concerns promptly and effectively, striving for complete satisfaction
- Contributed to loss prevention efforts by monitoring for theft or suspicious activity on the sales floor
- Consistently met or exceeded monthly sales targets by utilizing persuasive selling skills
Customer Relations
Edelkrone
05.2015 - 07.2016
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Documented all interactions with customers accurately and thoroughly in the CRM online system software.
- Collaborated with cross-functional teams to escalate complex issues for prompt resolution
- Assisted customers with product setup, installation, and troubleshooting procedures remotely
Intern
Edelkrone
03.2015 - 05.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain a better knowledge in our services.
Education
Bachelors of Science - film production
FULL SAIL UNIVERSITY
Winter Park, FL05.2015
General Education - No Degree - Telecommunications
UNIVERSITY OF WEST FLORIDA
Pensacola, FL04.2013
Skills
- Microsoft Office Proficiency
- Skilled in Using Apple iWork Tools
- Flexible Problem-Solver
- Rental Management Software
- Adobe Acrobat Proficiency
- Rental Transaction Management
- Effective Organization Skills
- Professional Communication Skills
Certification
- Forklift Certification
- Georgia Driver's License
- Manlift Certification
Languages
English
Native or Bilingual
Timeline
Project Manager
MBS Equipment Rental
10.2019 - Current
Project Manager
Cinelease
04.2019 - 10.2019
Receptionist
Cinelease
08.2017 - 04.2019
Retail Associate
Pep Boys Automotive
07.2016 - 08.2017
Customer Relations
Edelkrone
05.2015 - 07.2016
Intern
Edelkrone
03.2015 - 05.2015
General Education - No Degree - Telecommunications
UNIVERSITY OF WEST FLORIDA
- Forklift Certification
- Georgia Driver's License
- Manlift Certification
Bachelors of Science - film production
FULL SAIL UNIVERSITY
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