Megan Johnson
St Louis,MO
Summary
Customer-savvy server accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high volume and fine dining establishments.
Dedicate food service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Bartender
Edera Italian Eatery CWE
St Louis, MO
05.2021 - Current
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Server
Brennan’s
St Louis, MO
08.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
- Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Bartender
Twin Peaks Restaurants
St Louis, MO
06.2018 - 06.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Reduced inventory losses by managing beverage inventory with Software.
Education
Associate Of Science - Business Administration
Nashville State Community College
Nashville, TNSkills
- Cocktail Service
- Classic Cocktails
- Patron Rapport
- Outstanding Customer Service
- Handling Difficult Customers
- High-Volume Environments
- Serving and Bussing
- Waiting Tables
- Hosting Functions
- Pre Shift Preparation
- Culinary Expertise
- Engaging Customers
- Energetic and Outgoing
- Guest Engagement
- Sales Development
- Aloha POS
Timeline
Server
Brennan’s
08.2021 - 06.2022
Bartender
Edera Italian Eatery CWE
05.2021 - Current
Bartender
Twin Peaks Restaurants
06.2018 - 06.2021
Associate Of Science - Business Administration
Nashville State Community College
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