Megan Johnson
Mountain Home,AR
Summary
To obtain a position where my skills and abilities may be utilized to the benefit of your patients/clients and your organization.
Qualifications: Excellent communication skills demonstrated through assisting patients and family members in providing proper care according to needs and policies and procedures. Proficient with all aspects of Microsoft Office. Able to perform all aspects of receptionist duties including filing, taking phone messages, providing needed information to clients and operating office equipment. Exceptional customer service skills assisting clients with membership applications and processing credit card information. Experience with sales. Excellent attention to detail proven by working closely with clients to provide complete care according to guidelines and/or physician orders. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service
SNC Flooring Mountain Home
10.2022 - 08.2023
- Enhanced customer experiences by providing timely and accurate information on products and services by providing any help they needed to complete their home improvement plans and projects.
- Answered the phone streamlined communication processes for increased efficiency in addressing customer inquiries or complaints.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Collaborated with team members in the field to improve overall response times and service quality.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Medical Coder/Billing Specialist
Interventional Pain Management Associates
06.2022 - 08.2022
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Streamlined the billing process for faster reimbursement by submitting accurate and timely insurance claims.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
- Enhanced team efficiency with regular training sessions on new coding updates and best practices.
- Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
- Promoted teamwork within the department through effective communication and collaboration on complex cases.
- Expedited claim resolution with insurance companies through clear communication and prompt follow-up actions.
- Reduced turnaround time for appeals by preparing comprehensive supporting documentation for denied claims.
- Boosted patient satisfaction with transparent explanations regarding their billing statements, addressing any concerns promptly.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
PCA/CNA
Home Instead
06.2020 - 08.2022
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Monitored vital signs and reported changes in patient condition to medical professional promptly.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Documented patient information accurately in medical records, ensuring continuity of care among healthcare providers.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Teller I
Centennial Bank Mountain Home
02.2016 - 08.2018
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained accurate records of customer transactions in line with bank procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Cashier/Sales Representative
Sam's Club
08.2012 - 05.2013
Receptionist
Sunrise Yamaha Searcy
07.2010 - 07.2012
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Certified Coding Specialist Graduation -
ASUMH Mountain Home
Mountain Home AR05.2020
Skills
- Attention to Detail
- Multitasking Abilities
- Problem Solving
- Time Management
- Software Usage
- Effective Communication
- Interpersonal Skills
- Empathy Display
- Needs Assessment
- Medical Terminology Knowledge
- Office Equipment Proficiency
- Calm Under Pressure
- MS Office
- Computer Skills
Timeline
Customer Service
SNC Flooring Mountain Home
10.2022 - 08.2023
Medical Coder/Billing Specialist
Interventional Pain Management Associates
06.2022 - 08.2022
PCA/CNA
Home Instead
06.2020 - 08.2022
Teller I
Centennial Bank Mountain Home
02.2016 - 08.2018
Cashier/Sales Representative
Sam's Club
08.2012 - 05.2013
Receptionist
Sunrise Yamaha Searcy
07.2010 - 07.2012
Certified Coding Specialist Graduation -
ASUMH Mountain Home
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