MEGAN JOHNSON
Greenville,SC
Summary
As Operations Manager, I ensure the needs of day to day are executed efficiently, with empathy, and while maintaining compliance. My day to day is ever changing and I largely support leadership with the needs of both the clinic and nonprofit programming. I have executive administrative, employee and event management, and training experience in an office and clinical settings. Experienced in patient and employee coordination and services, record keeping, writing and maintaining protocols, policies, and job descriptions.
Overview
14
14
years of professional experience
Work History
Operations Manager
The Advanced Institute for Development and Learning
Greenville , SC
2023.01 - Current
- Maintained a threshold of $55,000+ billed revenue collected monthly.
- Managed the administrative team ensuring all families were treated with empathy and were appropriately advocated for with Medicaid.
- Served on the Gala subcommittee, assisting with curating donations, design, and overall successful event for the last 4 events.
- Volunteered at most events including respite care, managing festival booths, holiday themed events, etc.
- Took over after the Executive Director left managing donors and ensuring compliance with record keeping and reporting to the board.
Operations Specialist
The Advanced Institute for Development and Learning
Greenville , SC
2021.09 - 2023.12
- Maintained accurate billing records and reported to management regularly.
- Maintained compliance with Medicaid, MCOs and BabyNet contracts.
- Managed weekly bank deposits, payments and payroll.
- Presented reports for quarterly board meetings.
- Assisted with company volunteer events and yearly Gala.
- Worked closely with department directors, community members, as well as patients and their families to address concerns and insurance or therapy changes.
Procedure Scheduler and Clerical Lead
Gastroenterology Consultants- IMA
Greenville , SC
2020.07 - 2021.09
- Trained employees on policies, procedures, scheduling, Epic system updates, and new insurance requirements.
- Met with leadership to development more efficient scheduling and communication procedures between facilities.
- Ordered and maintained office supplies, registered employees for insurance access, and updated and maintained office signs and memos.
- Assisted department leadership in writing and updating new policies, procedures, and job descriptions.
- Assisted leadership in leading meetings, insuring employees received updates at secondary office, and supervised employees at secondary office.
- Addressed patient complaints, hospital complaints and doctor complaints/scheduling changes.
- Developed and led team building activities, interoffice relationships, holiday celebrations, employee meetings, and employee reviews
Procedure Scheduler
Gastroenterology Consultants- IMA
Greenville , SC
2019.10 - 2020.06
- Scheduled clinical appointments, surgeries and tests, answered phones, faxes, MyChart messages, maintained multiple email accounts, assisted patients in preregistration, maintained medical records, and ensured patient follow-up care for a Gastroenterologist and his Physician Assistant.
- Obtained authorizations for surgeries and testing, maintained multiple work ques, answered insurance portals, provided patients with prep instructions/materials, and ordered prep samples.
- Maintained Physician and Physician Assistant's hospital, office and vacation schedules.
Administrative Assistant
Internal Medicine Associates
Greenville , SC
2019.05 - 2019.10
- Scheduled clinical appointments, answered phones, mail, email, faxes, assisted patients in office with questions, and assisted with coverage of other positions when staff was absent.
- Maintained doctors call schedules, presented specialized reports, and coordinated hospital follow up schedules.
- Assisted management with special projects, training, and database upgrades.
Physician Practice Specialist
Neuroscience Associates: Prisma Health
Greenville , SC
2016.09 - 2019.05
- Scheduled clinical appointments, answered phones, mail, email, faxes, MyChart messages, and assisted with coverage of other positions when requested.
- Scheduled Botox clinics for doctors which included precertification, medication ordering, patient financial benefits, assisting patients with financial reimbursement programs, and coordination with drug reps.
- Appeals and completing charge sheets for coding and charges.
Administrative Assistant and Secretarial Lead
Pinehurst surgical clinic
Pinehurst , NC
2015.06 - 2016.09
- Assisted leadership with payroll, ordering supplies, training secretaries on system updates, addressing patient concerns, prepared doctors on call and rotation schedules, and prepared financial reports.
- All executive administrative assistant duties listed in previous job section.
Executive Administrative Assistant
Pinehurst surgical clinic
Pinehurst , NC
2015.03 - 2015.06
- Scheduled clinical appointments, surgeries and tests, answered phones, assisted patients in preregistration, maintained medical records, and insured patient's follow up care for an Orthopedic Surgeon and two Nurse Practitioners.
- Authorizations, billing, and coordination of delivery for injection/specialty drugs for clinic patients.
- Assisted in weekly shoulder class provided to our post-op surgery patients for their aftercare needs with physician.
Patient Financial Counselor
Pinehurst Surgical Clinic
Pinehurst , NC
2014.09 - 2015.03
- Submitted physician billing charges to insurance companies, adjusted claims, and completed necessary insurance forms for payments.
- Provided financial counseling with patients prior to treatment to explain patient financial obligations/cost estimates, billing practices and policies, financial assistance, received payments, and established payment arrangements.
Event Planner/Party Rental Manager
Richmond Rentals
Southern Pines , NC
2013.09 - 2014.09
- Maintained inventory, contracts on sale and rental items, assisted customers with rental and sale questions, processed reservations and quotes, approved all items and rentals before events, and coordinated tent permits and deliveries.
- Attended shows and bridal functions to promote business, as well as town functions and fundraisers.
Receptionist/Estimators' Assistant
Overton Body Shop and Repair
Southern Pines , NC
2013.05 - 2013.08
- Scheduled estimate and repair appointments with customers and insurance adjusters, coordinated tows and transportation of vehicles, and sent estimates to insurance companies.
- Billing, invoices, payments, filing, inventory orders, maintaining and updating repair plans, schedules, and payments.
Biometric Technician
Ronco Consulting Corporation
Kandahar , Afghanistan
2012.05 - 2013.05
- Used BATS equipment to take iris scans, fingerprints, and photographs of all non-NATO nation citizens, and of Afghani and Pakistani citizens that want to access Kandahar AirForce base.
- Worked with linguists to enroll all individuals into biometric database.
- Identified all non-Afghani citizens and assisted NATO military personnel in identifying suspicious/threatening individuals through the BATS system.
Biometric Technician and Linguist Supervisor
Ronco Consulting Corporation
Kandahar , Afghanistan
2010.05 - 2011.04
- Trained employees in regulations, procedures, and operations of system and equipment.
- Submitted pay logs, employee evaluations, scheduled work and vacation rotation.
- Conducted site visits, maintained employee files, health records, and visas.
- Purchased supplies and maintained equipment functionality and upgrades.
- Used BATS equipment to take iris scans, fingerprints, and photographs of all non-NATO nation citizens, and of Afghani and Pakistani citizens that want to access base.
Education
Master of Public Health - Public Health
LIBERTY UNIVERSITY
05.2018
Bachelor of Science - Business Administration
LIBERTY UNIVERSITY
10.2015
Associate of Arts - General Education
SANDHILLS COMMUNITY COLLEGE
05.2013
Skills
- Revenue and accounts management.
- Event, volunteer, and fundraising leadership.
- Policy and procedure compliance experience.
- Time management.
- Problem-solving skills.
- Customer service skills.
Timeline
Operations Manager
The Advanced Institute for Development and Learning
2023.01 - Current
Operations Specialist
The Advanced Institute for Development and Learning
2021.09 - 2023.12
Procedure Scheduler and Clerical Lead
Gastroenterology Consultants- IMA
2020.07 - 2021.09
Procedure Scheduler
Gastroenterology Consultants- IMA
2019.10 - 2020.06
Administrative Assistant
Internal Medicine Associates
2019.05 - 2019.10
Physician Practice Specialist
Neuroscience Associates: Prisma Health
2016.09 - 2019.05
Administrative Assistant and Secretarial Lead
Pinehurst surgical clinic
2015.06 - 2016.09
Executive Administrative Assistant
Pinehurst surgical clinic
2015.03 - 2015.06
Patient Financial Counselor
Pinehurst Surgical Clinic
2014.09 - 2015.03
Event Planner/Party Rental Manager
Richmond Rentals
2013.09 - 2014.09
Receptionist/Estimators' Assistant
Overton Body Shop and Repair
2013.05 - 2013.08
Biometric Technician
Ronco Consulting Corporation
2012.05 - 2013.05
Biometric Technician and Linguist Supervisor
Ronco Consulting Corporation
2010.05 - 2011.04
Master of Public Health - Public Health
LIBERTY UNIVERSITY
Bachelor of Science - Business Administration
LIBERTY UNIVERSITY
Associate of Arts - General Education
SANDHILLS COMMUNITY COLLEGE
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