Megan Jonas
Piedmont,Oik
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
Work History
General Manager
SUBWAY®Restaurants
Oklahoma City, OK
01.2021 - 08.2024
- Recruited, trained and empowered employees to achieve key performance indicators.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Trained employees on duties, policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created schedules and monitored payroll to remain within budget.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Administered employee discipline through verbal and written warnings.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Guided management and supervisory staff to promote smooth operations.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Lead Sales Associate
Dollar Tree
Idaho Falls, ID
02.2017 - 12.2020
- Managed inventory levels by placing orders as needed.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Utilized selling behaviors to identify and solve customer needs.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Managed and retained existing client accounts.
- Provided leadership and direction to motivate department associates.
- Assisted with the training of new sales associates.
- Greeted and assisted customers to foster positive experiences.
- Conducted product demonstrations to highlight features and benefits.
- Maintained neatness and cleanliness throughout the store environment.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Posed as models for advertising, artistic creation and display of goods.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Cross-trained on different positions to best support team during peak periods.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Maintained awareness of advertised items to accurately recite current pricing and promotions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
Waitress Supervisor
Bluejay cafe
Roosevelt, UT
12.2012 - 12.2016
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Resolved customer complaints in a timely manner with professionalism.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Delegated work to staff, setting priorities and goals.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated a variety of machinery and tools safely and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Cashier
Rio Ranch Markets
Twentynine Palms, CA
06.2009 - 08.2011
- Offered customers carry-out service at completion of transaction.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Adhered to social distancing protocols and wore mask or face shield.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Greeted customers, answered questions and provided information on products.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers upon entering the store and provided assistance as needed.
- Answered customers' questions and provided information on store procedures or policies.
- Ensured proper use of coupons during checkout process.
- Participated in staff meetings to discuss sales targets, new products, and customer service strategies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Bagged groceries for customers after they have paid for their purchases.
- Performed price checks and adjustments as needed.
- Assisted in stocking shelves with merchandise.
- Organized checkout lanes to ensure efficient customer flow.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash registers, handling cash, credit, and debit transactions accurately.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
- Utilized knowledge of store layout to efficiently restock products and assist customers.
- Provided accurate change when applicable.
- Processed customer payments quickly and returned exact change and receipts.
- Verified prices and rang up items correctly on the register.
- Updated pricing information and placed sale tags on designated items.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Balanced cash drawer at the end of shift according to store policy.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Counted and balanced cashier drawers.
- Balanced cash drawers at the end of each shift according to established procedures.
- Offered loyalty program discounts to customers when appropriate.
- Adhered to company policies and procedures regarding loss prevention and security.
- Performed opening duties such as turning on registers and balancing drawers for start-up operations.
- Processed payments using cash register, credit and debit cards, checks and gift cards.
Education
GED -
Whitter Highschool
Whittier, CA08-2006
Skills
- Currency handling
- Schedule management
- Problem resolution
- Operations oversight
- Operations Oversight for Multiple Units
- Training and development
- Sales expertise
- Effective Group Management
- Leader
- Organizational restructure and change
- Labor cost controls
- Time management
- POS system
- Ledger balancing
- Cash register operations
- Cash storage security
- Deposit balancing
- Deposit and withdrawal processing
- Cash drawer balancing
Timeline
General Manager
SUBWAY®Restaurants
01.2021 - 08.2024
Lead Sales Associate
Dollar Tree
02.2017 - 12.2020
Waitress Supervisor
Bluejay cafe
12.2012 - 12.2016
Cashier
Rio Ranch Markets
06.2009 - 08.2011
GED -
Whitter Highschool
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