Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MEGAN JONAS

PIEDMONT

Summary

Dynamic General Store Manager with a proven track record at SUBWAY® Restaurants, excelling in budgeting and cost control while enhancing customer satisfaction. Skilled in complaint resolution and staff scheduling, I successfully achieved budget targets and fostered loyalty through exceptional service, driving revenue growth and operational efficiency.

Seasoned Manager with 3 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Polite and professional CALL AGENT successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Store Manager

SUBWAY®Restaurants
08.2022 - 09.2024
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Supervised and effectively trained employees to decrease process lags and boost productivity.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Server Assistant Manager

Blue Jay Cafe
02.2020 - 07.2022
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Call Agent

Channel Blend
03.2018 - 01.2020
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Monitored call volume, call length and other related metrics and consistently met objectives.
  • Kept records of calls placed and charges incurred.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Connected callers with appropriate professional, department, or business.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Inputted new customer information into database to create account for sales opportunities.
  • Followed-up on leads produced by outbound marketing campaigns based on established criteria.

Cashier

Dollar Tree Stores
06.2017 - 03.2018
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier Team Lead

Country Corner Market
03.2015 - 03.2017
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed both cash and card purchases and returns.
  • Monitored areas for security issues and safety hazards.
  • Increased customer loyalty and retention.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Quickly and accurately counted drawers at start and end of each shift.

Banquet Supervisor

Miracle Springs Resort and Spa
02.2012 - 02.2015
  • Directed and managed banquet functions for [Number]-person event.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Supervised and mentored kitchen and serving staff.
  • Liaised with venue management to monitor logistics and timelines.
  • Served consistent portions following recipes and control standards.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Set and oversaw weekly and special event menu plans.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.

Laundry Attendant

HOLIDAY INN AND SUITES
10.2010 - 01.2012
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Examined dried clothes to identify stains, tears and issues.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Monitored customer laundry loads to reach proper wash cycle times.

Education

GED -

WHITTIER HIGHSCHOOL
Whittier, CA
05-2007

Skills

  • Promotional planning
  • Retail store management
  • Budgeting and cost control
  • Revenue generation
  • Complaint resolution
  • Escalation management
  • Membership renewals
  • LiveChat
  • Call center operations
  • Table setting
  • Sanitation standards
  • Staff scheduling
  • Food presentation
  • Call routing
  • Customer acquisition strategies
  • Table resetting
  • Daily specials memorization
  • Hostess support

Certification

  • outbound lead tranfer Training - 3/18-1/20

Timeline

General Store Manager

SUBWAY®Restaurants
08.2022 - 09.2024

Server Assistant Manager

Blue Jay Cafe
02.2020 - 07.2022

Call Agent

Channel Blend
03.2018 - 01.2020

Cashier

Dollar Tree Stores
06.2017 - 03.2018

Cashier Team Lead

Country Corner Market
03.2015 - 03.2017

Banquet Supervisor

Miracle Springs Resort and Spa
02.2012 - 02.2015

Laundry Attendant

HOLIDAY INN AND SUITES
10.2010 - 01.2012

GED -

WHITTIER HIGHSCHOOL

Similar Profiles

CREATE PROFILE