Summary
Overview
Work History
Education
Skills
Additional Experience
Timeline
Generic

Megan Joncas

Chesapeake,VA

Summary

Dedicated HR and customer service professional with experience in shared services, HR administration, and employee support. Skilled in Workday transactions, complex data management, and compliance-driven processes. Recognized for delivering exceptional customer service, maintaining data accuracy, and supporting process improvement initiatives. Strong communicator with the ability to build cross-functional relationships and ensure efficient, high-quality service delivery.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Booz Allen Hamilton
12.2024 - Current
  • Answers vendor questions in support of the work required to be accomplished.
  • Resolve employee and vendor tickets within SLA; document complete case notes and confirm resolution before closure.
  • Perform administrative and transactional activities, including processing life-cycle transactions like employee data changes, status changes, compensation, and separations.
  • Guide employees and managers on policies, tools, and self-service steps to reduce repeat contacts.
  • Use telephony and case-management platforms to capture, categorize, and route requests. Safeguard PII and maintain confidentiality while processing transactions and responding to inquiries.
  • Adhere to departmental SOPs and applicable state and federal regulations.
  • Utilize the knowledge base to answer questions and complete transactions consistently.


Personal Loan Specialist

OneMain Financial
05.2023 - 12.2024
  • Delivered personalized financial guidance (budgeting, debt management) with strong customer service and compliance focus.
  • Verified documentation and processed applications with attention to accuracy and regulatory requirements.
  • Proactively resolved issues and maintained trust through empathetic, clear communication.
  • Mentored new team members on best practices in customer service and loan processing procedures.
  • Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.

City Carrier Assistant

United States Postal Service
02.2023 - 04.2023
  • Delivered and processed mail for 200+ households and businesses daily with accuracy and timeliness.
  • Engaged with customers to address concerns and provide service support.
  • Operated postal delivery vehicles safely while adhering to traffic regulations and company policies.
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Trained new employees on standard operating procedures and best practices for efficient mail delivery.

Licensed Insurance Retention Representative

GEICO
10.2020 - 11.2022
  • Completed policy reviews and verified compliance with state/federal insurance regulations.
  • Managed high-volume inbound calls and chats, ensuring accuracy under pressure.
  • Documented account actions thoroughly for audit and risk management.
  • Increased customer retention by addressing concerns and offering tailored solutions to retain business.
  • Provided expert guidance on insurance products to clients, enhancing their understanding and decision-making.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Bachelor of Business Administration - Human Resources Management

Western Governors University
Salt Lake City, UT
10-2027

GED -

Roanoke Chowan Community College

Skills

  • Workday HRIS Administration
  • Microsoft Office Suite
  • Ticketing Systems & Workflow Management
  • Data & Records Management:
  • Active listening
  • Critical thinking
  • Compliance Checks & Regulatory Adherence
  • Data Verification & Accuracy Auditing
  • Independent Work & Multitasking
  • Adaptability & Fast Learning
  • Effective data analysis and research\
  • Attention to detail

Additional Experience

USPS: City Carrier Assistant (2019 to 2020, 2023); Verizon Victra: Sales Consultant (2015 to 2019); Alorica: Customer Service Executive (2015); Eastern Carolina Communications: Sales Associate (2014 to 2015); Arby’s: Shift Manager (2009 to 2014)

Timeline

Customer Care Representative

Booz Allen Hamilton
12.2024 - Current

Personal Loan Specialist

OneMain Financial
05.2023 - 12.2024

City Carrier Assistant

United States Postal Service
02.2023 - 04.2023

Licensed Insurance Retention Representative

GEICO
10.2020 - 11.2022

Bachelor of Business Administration - Human Resources Management

Western Governors University

GED -

Roanoke Chowan Community College

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