Summary
Overview
Work History
Education
Skills
Timeline
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Megan Jones

Mesa,AZ

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable leader skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

8
8
years of professional experience

Work History

Assistant Manager

AAFES
Okinawa, Japan
10.2019 - 03.2022
  • Increased employee performance and job satisfaction to strengthen retention and engagement amongst multi-lingual staff.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored safety and security, handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reduced costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Mentored newly hired supervisors on operating equipment and safety, developed training manual to use for reference.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Reviewed new systems, creating simple step by step instructions to assist with training team amongst all levels.
  • Leaded team in addition of companies "Buy Online Pick up In Store" program, to maintain efficiency.
  • Created emergency safety protocols and planning, conducting quarterly refresher training or as needed.
  • Maintained controlled expenses under required 2% of sales.
  • Increased profits by 10%.
  • Utilized facilities social media platform in order to increase foot traffic by 5%.

Sotflines Supervisor (Full Time)

AAFES
Okinawa, Japan
02.2019 - 10.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Rotated product amongst varying departments to ensure store continuously represented fresh and desirable appeal to shoppers.
  • Assisted store amongst all departments deemed necessary.

Jewelry and Cosmetics Supervisor (Part Time)

AAFES
Okinawa, Japan
02.2018 - 02.2019
  • Trained team members in successful strategies to meet operational and sales targets.
  • Planned and executed events to pull customers in, increasing sales significantly amongst targeted departments.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Created friendly competition among associates by rewarding top performers of week with appropriate incentives.
  • Increased sales by 5%.

Customer Experience Associate

AAFES
Okinawa, Japan
03.2017 - 02.2018
  • Asked customers questions to determine, verify and solve common problems.
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Sought ways to improve processes and services provided.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Assisted customers with bill payments and money wire transfers.

Cashier

AAFES
Okinawa, Japan
10.2016 - 03.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Call Center Representative

Consumer Cellular
Tempe, Arizona
09.2015 - 04.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Managed over 50 customer calls per day.

Replenishment Associate

Michaels Arts And Crafts
Phoenix, Arizona
08.2013 - 09.2015
  • Constructed pallets for sales floor and moved items safely using pallet jacks.
  • Used hand scanners and computer tracking systems to update merchandise locations.
  • Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
  • Pulled out-of-date, damaged or returned opened items to report to supervisor.
  • Created appealing displays for routine arrangements and special promotions.

Education

Associate of Arts -

Clark College
Vancouver, WA
06.2013

High School Diploma -

Heritage High School
Vancouver, WA
06.2013

Skills

  • Communication
  • Financial Statements
  • Managing Multiple Priorities
  • Customer Service
  • Scheduling and Coordinating
  • Sales Strategies
  • Managing Operations and Efficiency
  • Recruiting and Interviewing
  • Health and Safety Regulations
  • Product and Service Knowledge
  • Shrinkage Prevention
  • Cash Deposits and Receipts
  • Event Planner

Timeline

Assistant Manager

AAFES
10.2019 - 03.2022

Sotflines Supervisor (Full Time)

AAFES
02.2019 - 10.2019

Jewelry and Cosmetics Supervisor (Part Time)

AAFES
02.2018 - 02.2019

Customer Experience Associate

AAFES
03.2017 - 02.2018

Cashier

AAFES
10.2016 - 03.2017

Call Center Representative

Consumer Cellular
09.2015 - 04.2016

Replenishment Associate

Michaels Arts And Crafts
08.2013 - 09.2015

Associate of Arts -

Clark College

High School Diploma -

Heritage High School

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