Megan Jones
Stockbridge,United States
Summary
Experienced and results-driven Customer Care Representative with a proven track record of delivering exceptional service and cultivating positive customer experiences. Possesses strong communication and interpersonal skills developed through extensive customer service roles. Eager to leverage this background and empathy-driven approach for a rewarding career transition into Social Work. Committed to utilizing my robust foundation in customer care to make a meaningful impact on individuals facing challenges, bringing a unique perspective and dedicated service to the field of Social Work.
Overview
10
10
years of professional experience
Work History
Case Manager
Positive Transition Services
08.2023 - Current
- Monitored online mentions for customer comments, actively engaging customers.
- Maintained accurate documentation, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between care levels by developing detailed discharge plans and coordinating resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in an timely manner.
- Provided crisis intervention support, using appropriate techniques to de-escalate emergencies safely.
- Educated clients on available programs, benefits, and services, empowering informed decisions.
- Adjusted case management strategies based on evolving circumstances, ensuring close monitoring of ongoing cases.
- Engaged in regular professional development to stay current on best practices in case management.
Digital Care Specialist
Home Depot Corporation
07.2018 - Current
- Provided exemplary customer support for online orders, product information, and technical issues through digital channels, ensuring prompt and accurate resolutions.
- Demonstrated expertise in navigating and troubleshooting Home Depot's digital platforms, efficiently guiding customers through the online shopping process.
- Maintained current knowledge of Home Depot's product offerings, promotions, and policies, delivering accurate and relevant information.
- Efficiently managed and documented customer interactions using CRM systems, ensuring a comprehensive and organized approach to issue resolution and communication.
- Actively participated in training to stay current on new digital tools, enhancing proficiency in supporting customers in an evolving digital landscape.
- Recognized for consistently achieving high customer satisfaction and exceeding performance metrics in a dynamic digital care environment.
Customer Service Representative
CarMax
04.2014 - 07.2018
- Provided top-tier customer support across digital channels, addressing inquiries on online orders, product details, and technical issues with prompt and accurate resolutions.
- Demonstrated expertise in navigating and troubleshooting Home Depot's digital platforms, ensuring efficient guidance for customers through the online shopping process.
- Maintained current knowledge of Home Depot's product offerings, promotions, and policies, delivering accurate and relevant information to enhance customer satisfaction.
- Managed and documented customer interactions adeptly using CRM systems, adhering to a comprehensive and organized approach for issue resolution and effective communication.
Education
Bachelor - Social Work
Georgia State University
Atlanta, GA05.2024
Skills
Experienced in Patient Support, Case Management, and Community Outreach, with expertise in decision-making, intervention planning, and meticulous documentation Proven background in Social Work, conflict resolution, and relationship building, coupled with strong communication and problem-solving abilities Proficient in MS Word, MS Excel, MS Office, home visits, and inspections Demonstrates a positive attitude, efficient time management, active listening, cultural competency, and excellent customer service with meticulous attention to detail
Timeline
Case Manager
Positive Transition Services
08.2023 - Current
Digital Care Specialist
Home Depot Corporation
07.2018 - Current
Customer Service Representative
CarMax
04.2014 - 07.2018
Bachelor - Social Work
Georgia State University
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