Summary
Overview
Work History
Education
Skills
Timeline
Generic
Megan Jones

Megan Jones

Kanab,UT

Summary

Talented, ambitious, and hardworking individual. Dependable and can handle multiple tasks daily. Enjoy learning new skills, and am always looking for opportunities to learn more. Work well with teams but also can work independently. Organized, on time, and trustworthy. Have experience with customer interaction and have amazing customer service skills, can listen to what the need is, look for a solution, and have learned how to de-escalate difficult situations. Responsible, highly organized and outgoing. Fifteen years of experience in professional banking. Skilled with extensive customer service and customer relationship management. Recognizes customers' needs and how to communicate with the customer regarding those needs. Meet all expectations required to include License, certifications, registrations and trainings required for current position. Able to remain calm and cool under pressure and very comfortable in chaotic workplace environments.

Overview

16
16
years of professional experience

Work History

Front Desk Officer, Assistant

Southern Utah Title
07.2021 - Current

Accurate and efficient with processing deposits, payments, and balancing.

  • Manage front desk with great customer service.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Open/Close Real estate Escrow Accounts
  • Work with Lenders with all their lender requests over the phone and email balancing numbers.
  • Send out corresponding email's to lenders and real estate agents in a timely manner and follow up when needed.

Financial Service Representative 3

Mountain America Credit Union
07.2008 - 07.2021
  • Provide quality service to members and potential members
  • Assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs
  • Follow-up when required with email, letter, or a phone call
  • Accurate and efficient with processing deposits, payments, withdrawals, balancing
  • Originates loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit report and cross-sells loans.
  • Always present myself in a professional manner both in dress and actions
  • Performs other duties as assigned.

Education

High School Diploma -

Kanab High School
Kanab, UT
05.2004

Skills

  • Certified Notary Public Certificate
  • Experience with Microsoft Office/word
  • 70 wpm typist
  • Have 10 keys skills
  • Cash Handling
  • Credit and cash payments
  • Customer Service
  • Time Management
  • Listening Skills
  • Policy Enforcement
  • Sales expertise
  • Attention to Detail

Timeline

Front Desk Officer, Assistant

Southern Utah Title
07.2021 - Current

Financial Service Representative 3

Mountain America Credit Union
07.2008 - 07.2021

High School Diploma -

Kanab High School
Megan Jones