MEGAN JUSTUS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Remote Work- Patient Support/Medical Receptionist
Ascension St. Vincent Tri-State Community Clinics
08.2019 - Current
- Assess all calls and inquires in an efficient manner and prioritize based on medical emergencies for 20 different clinics and 15 nurse practitioners and schedule appointments based on patient's needs
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Daily phone calls with various diagnostics centers for patients results
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted the wellness team by drawing patient's labs when needed.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Assistant/Scribe
DERMATOLOGY ASSOCIATES of INDY
02.2019 - 08.2019
- Answer office phones and schedule appointments
- Scribe office visit in EMR
- Ensured correctness of patient medical history and made necessary chart amendments
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Customer Service II / Phlebotomist
DEACONESS HOSPITAL
06.2011 - 02.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Restaurant Manager
SUBWAY
06.2006 - 06.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma / College Preparatory -
HARRISON HIGH SCHOOL
Evansville, IN05.2000
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- Medical office administration
- Patient Care
- Venipuncture
- HIPAA Compliance
Certification
- CCMA - Certified Clinical Medical Assistant
- CMAA - Certified Medical Administrative Assistant
Volunteer Experience
Administrative Support/ Education Liaison, THE TALON TRUST, Evansville, IN, 07/2017, present, provide administrative support to The Talon Trust organization by volunteering on weekends and evenings, administrative support includes data entry, document preparation, event planning, answering phones and other duties, as needed, participate at community events and social engagements by communicating to the general public about the work that The Talon Trust is doing and how individuals can assist, speak publicly with adults and children to educate them about the animals and our organization, handle and feed animals
Timeline
Remote Work- Patient Support/Medical Receptionist
Ascension St. Vincent Tri-State Community Clinics
08.2019 - Current
Medical Assistant/Scribe
DERMATOLOGY ASSOCIATES of INDY
02.2019 - 08.2019
Customer Service II / Phlebotomist
DEACONESS HOSPITAL
06.2011 - 02.2019
Restaurant Manager
SUBWAY
06.2006 - 06.2011
High School Diploma / College Preparatory -
HARRISON HIGH SCHOOL
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