Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Kaifes

Overland Park,KS

Summary

Organized customer service specialist with strong interpersonal and computer skills. A background in customer service support and accustom to managing difficult client situations in a fast-paced, team-based environment.

Overview

18
18
years of professional experience

Work History

Customer

Blue Beetle Pest Services
09.2023 - Current
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Take incoming and outgoing calls to set up accounts and make appointments to take care of pest control needs
  • Show empathy to the customer, as they may be going through a pest situation that is just out of control.
  • Managed all customer services emails and text messages, including selling pest control plans and replying to customers complaints for the department, up to and over 100 emails daily., and could be up to 10-20 texts.
  • Collected on past due accounts both commercial and residential, I did so by building a rapport with our customers, to make their experience more comfortable in the difficult time they are going through.
  • Hand writing 200-300 thank you and you will be missed cards per week.
  • Working with technicians to let them know if customers need something special, and communicate with customers if the technician is running late.
  • Calling customers to make sure they had a good experience with our technician, and to schedule a new appointment if necessary.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.

Client Services I

Quest Diagnostics
05.2022 - 09.2023
  • Team player
  • Emailing the lab and and clients
  • Helping donors and clients with there accounts
  • Working on multiple platforms to achieve an answer to questions
  • Ordering orders that need to fufilled
  • Medical terminology
  • Working a fast paced environment
  • Responding inbound and outbound activities using multiple modes of communications
  • Following up with clients that cannot be resolved immediately
  • Help in troubleshooting
  • Working on salesforce
  • Attentive to detail
  • Provided support to social service clients in navigating available resources.
  • Developed and maintained accurate records of programs and services.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Monitored progress towards service plan goals.

Forensic Toxicology Lab Processor

Quest Diagnostics
01.2021 - 05.2022
  • Processing 300 specimens for testing per day
  • Identifying missing info and correcting it on tests
  • Excel
  • ES specimen management
  • Relocating specimens over specimens a day
  • Finding lost specimens
  • Faxing
  • Imaging
  • Filing
  • Poring fluid
  • PPI
  • TIQ specimens, specimens that have complications
  • Multitasking
  • Data entry
  • Fed ex
  • Lifting and transporting specimen totes

Payment Solution Advocate

Alliance Data Systems
08.2011 - 01.2021
  • Customer service
  • Collection on pass due accounts.
  • Setting payment arrangements.
  • Answering customers questions on accounts.
  • Faxing and emailing personal and confidential information.
  • Attentively help customers though difficult times.
  • Managed approximately 100 incoming calls, 50 emails and per day from customers.'

Cashier

Laura Little’s Candy Kitchen
07.2007 - 08.2011
  • Basic cashier duties.
  • Assisting customers over the phone and in store.
  • Stocking and preparation of the products.
  • Organization of the store and product shelves.
  • Cleaning and maintaining of the store.

Education

High School Diploma -

Bishop Miege
Roeland Park, KS
05.2005

Skills

  • Reliable
  • Quick learner
  • Strong organization skills
  • Customer service background
  • Diligent
  • Punctual
  • Very goal oriented
  • Detail oriented
  • Clear communication skills
  • Time management
  • Responsible
  • Microsoft Office
  • Patience
  • Skilled in multi-line phone system
  • Defusing stressful situations
  • Self-starter
  • Working well in stressful environment
  • Working on multiple tasks at once
  • Medical terminology
  • Working in a biohazard environment
  • Data entry
  • Ability to adapt to change easily
  • Critical thinking
  • Good Telephone Etiquette
  • Task prioritization
  • Multitasking
  • Remote office availability
  • Basic math
  • Customer service
  • Microsoft Word
  • Problem-solving
  • Excellent communication
  • Relationship building
  • Planning
  • Organization and time management
  • Research

Timeline

Customer

Blue Beetle Pest Services
09.2023 - Current

Client Services I

Quest Diagnostics
05.2022 - 09.2023

Forensic Toxicology Lab Processor

Quest Diagnostics
01.2021 - 05.2022

Payment Solution Advocate

Alliance Data Systems
08.2011 - 01.2021

Cashier

Laura Little’s Candy Kitchen
07.2007 - 08.2011

High School Diploma -

Bishop Miege

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