MEGAN KAPLOWITZ CPC-A, CRC

• I am responsible for both blind coding charts, and reviewing charts that have already been coded to look for HCC risk adjusting diagnosis that were not captured during the first coder.
• I work both ACA, and Medicare projects which has given me the opportunity to expand my knowledge of different guidelines.
• Maintained strict confidentiality of patient information in accordance with HIPAA regulations while managing sensitive data.

• While working for Access Healthcare I was responsible for helping check patients in and out as well as making sure that insurance was current for every patient.

• I was also responsible for looking over billing claims from patient visits with providers and submitting them through our online system.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Responded to inquiries from patients seeking information about wait times, or services that our doctors are able to provide.
• Reviewed and updated patient insurance information, and personal/contact information while checking patients in and out of appointments.
• Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

• I was responsible for arranging transportation for patients being transferred to other hospitals for higher leves of care, or being discharged home.
• Trained on understanding Medicaid insurance, and calling Medicaid transport to request rides for patients that qualified.
• Multi tasked by answering phones, entering transport orders into the system, and communicating with co workers, supervisors, and nurses on different floors.

• Monitored Police and Fire radios to provide assistance to responding personnel.
• Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.