Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Megan Kasulas

Fuquay-Varina

Summary

Dynamic leader with a proven track record in both medical and hospitality, adept in optimizing operations and delivering exceptional customer and patient care looking to support a company that is passionate about delivering outstanding customer care and service with result-driven products and treatments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

LEAD PSR

Raleigh Orthopaedic Clinics
08.2024 - Current
  • Oversees front desk operations, fostering a positive and energetic environment to boost and maintain a high team morale
  • Responsible for all Industrial Rehab billing and imbursement, including medical coding with ICD-10 and CPT codes
  • Schedule patients, verify insurances, collect copays and co-insurance in a high-volume medical office (200+ patients a day)
  • Maintains exemplary attitude and role model behavior to set the standard for customer service, corrects PSR behaviors in a compassionate but firm manner to minimize undesirable habits
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Coordinate between patients, front desk staff and management to provide a seamless workflow
  • Responsible for staff schedules, as well as provide support for PTO requests and employee timecard tracking

Front Desk Receptionist

Triangle Pediatrics
04.2024 - 08.2024
  • Greeted patients and families with a warm, friendly demeanor to create a welcoming environment
  • Managed multi-line phone system for scheduling, cancellations, and patient inquiries with efficiency and professionalism
  • Coordinated patient appointments and follow-ups
  • Verified insurance coverage and obtained necessary authorizations prior to appointments and procedures
  • Collected co-pays and processed payments while maintaining accurate financial records
  • Maintained organized patient charts and ensured confidentiality in compliance with HIPAA regulations
  • Communicated effectively with nurses, physicians, and other medical staff to streamline patient care
  • Handled high volumes of foot traffic and phone calls with patience and poise, especially during peak hours
  • Assisted with new patient intake, including collecting forms, IDs, and insurance information
  • Provided comfort and support to children and families in often stressful situations

PRACTICE SUPERVISOR

Central Dermatology Center
10.2021 - 10.2023
  • Demonstrated exceptional leadership and adaptability, establishing a supportive team culture and effectively managing staff amidst an array of organizational changes
  • Streamlined operations with a transition into a paperless workflow, optimizing efficiency across all departments while reducing waste
  • Took on administrative duties including approving PTO requests, hiring, and training front desk staff
  • Conducted performance evaluations, provided counseling, and implemented disciplinary actions as needed
  • Conducted quarterly chart audits, addressing areas of concern to uphold high levels of patient care, satisfaction, and safety
  • Ensured compliance with prescription medication dispensing and electronic health records laws and regulations
  • Proactively communicated with leadership to address potential concerns and implement process improvements
  • Managed various additional responsibilities, including procurement of retail products and clinical supplies, conducting inventory counts, overseeing location-to-location product transfers, and verifying invoices for accuracy.
  • Assisted in the orchestration of successful annual sales events, resulting in $300,000 in revenue for retail skincare and treatments
  • Assumed the role of Guest Relations Management, establishing and upholding standards for ensuring positive patient experiences
  • Additionally, promptly addressed and responded to online reviews as required
  • Received peer recognition through company-wide PROPS for exemplary leadership, attitude, and role model behavior
  • Recorded audio directory and practice updates for the company phone tree
  • Participated in sales and marketing meetings to provide support for SCLC

FRONT OFFICE MANAGER

Sterling Resorts
05.2015 - 10.2021
  • Led and inspired a diverse team comprising front desk agents, night audit staff, valet attendants, bell persons, and housekeeping
  • Elevated guest satisfaction through unwavering commitment to exceptional service standards
  • Orchestrated check-in/check-out procedures, reservations, and room assignments
  • Collaborated with various hotel departments to promptly address guest needs and concerns
  • Ensured precise billing and reporting through oversight of night audit operations
  • Cultivated a high-performing front office team, emphasizing the delivery of exceptional service in alignment with our brand's standards
  • Implemented and enforced streamlined front office procedures and policies for operational excellence
  • Proactively monitored guest feedback, taking swift action to address any concerns
  • Exhibited professionalism and a results-driven approach in handling escalated guest issues, prioritizing swift problem resolution
  • Managed and maintained the front office budget, demonstrating fiscal responsibility
  • Conducted regular staff meetings to communicate goals, set clear expectations, and provide constructive performance feedback, fostering a culture of continuous improvement

Skills

  • Microsoft Office Suite
  • NexTech
  • ModMed (EMA)
  • DermPro
  • BluePay/ PayJunction/ Waystar
  • Phreesia
  • Athena Practice Pro

Certification

  • OSHA
  • HIPAA

Timeline

LEAD PSR

Raleigh Orthopaedic Clinics
08.2024 - Current

Front Desk Receptionist

Triangle Pediatrics
04.2024 - 08.2024

PRACTICE SUPERVISOR

Central Dermatology Center
10.2021 - 10.2023

FRONT OFFICE MANAGER

Sterling Resorts
05.2015 - 10.2021

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Megan Kasulas