MEGAN KEACH
Portland
Summary
Detail-oriented and client-focused Customer Success professional with a strong background in program coordination, stakeholder engagement, and relationship management. Experienced in supporting SMB clients, driving product adoption, and mitigating churn through consultative communication and data-driven strategies. Adept at working cross-functionally in fast-paced environments to enhance client retention and satisfaction. Passionate about delivering first-class customer experiences and optimizing internal processes.
Overview
17
17
years of professional experience
Work History
Founder
Thriftyedit
04.2024 - Current
- Founder and leader of a sustainable fashion business focused on curating pre-loved clothing to reduce landfill waste.
- Build and maintain strong customer relationships through personalized styling advice and exceptional service.
- Advocating for conscious consumerism, empowering customers to make eco-friendly fashion choices.
Associate Partnership Director
Inside Track
06.2021 - 04.2024
- Coordinated professional learning workshops, ensuring smooth event execution and strong participant engagement.
- Managed program logistics, working with internal teams and external stakeholders to meet project deadlines.
- Developed and edited educational content, including presentations, newsletters, and training materials.
- Maintained accurate records of partnerships and professional development initiatives.
Adjunct Lecturer
University of Economics and Finance
09.2019 - 06.2021
- Designed and facilitated professional development programs, fostering strong educator engagement.
- Developed course content and instructional materials for diverse learning needs.
- Ensured timely communication and collaboration with university departments to align educational initiatives.
Executive Coach
Leaders Create Leaders
01.2019 - 06.2021
- Coordinated and delivered training sessions on leadership and education strategies.
- Developed and edited instructional materials and program content to support organizational goals.
- Worked closely with teams in a virtual environment, ensuring seamless execution of projects.
Educator K-12
American International Schools
01.2008 - 05.2019
- Managed curriculum development and instructional planning across multiple international school settings.
- Coordinated professional development workshops for educators, enhancing curriculum adoption.
- Maintained accurate records and reports for school-wide educational initiatives.
Education
Master of Globalization of Education -
Moreland University
Bachelor of Education -
University of Oregon
Skills
Customer Success & Retention Strategy
✔ Client Onboarding & Implementation
✔ CRM & Data Management (Salesforce, Slack, Tableau)
✔ Stakeholder Communication & Relationship Building
✔ Consultative Selling & Product Advocacy
✔ SaaS & E-commerce Experience
✔ Cross-Functional Collaboration
✔ Problem-Solving & Churn Mitigation
✔ Project Management & Process Optimization
✔ Strong Written & Verbal Communication
Timeline
Founder
Thriftyedit
04.2024 - Current
Associate Partnership Director
Inside Track
06.2021 - 04.2024
Adjunct Lecturer
University of Economics and Finance
09.2019 - 06.2021
Executive Coach
Leaders Create Leaders
01.2019 - 06.2021
Educator K-12
American International Schools
01.2008 - 05.2019
Bachelor of Education -
University of Oregon
Master of Globalization of Education -
Moreland University
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