MEGAN KELLY
Kettering,Ohio
Summary
Reliable and customer-focused Front Desk Representative with over 10 years of experience delivering exceptional service in fast-paced environments. Proven ability to manage multi-line phone systems, greet and assist visitors, schedule appointments, and handle administrative duties efficiently. Strong communication and interpersonal skills with keen attention to detail and a commitment to ensuring a positive experience for all guests and clients. Adept at managing front desk operations, maintaining office organization, and handling customer inquiries with professionalism and courtesy. Highly adaptable, quick to learn new systems, and consistently maintain a positive and welcoming atmosphere.
Overview
26
26
years of professional experience
Work History
Wedding Event Director
ELITE CATERING AND EVENTS
04.2012 - Current
- Makes contact with contracted clients via email, phone or face-to-face meeting up to a year prior to their wedding to create an open line of communication
- Plans and manages 70+ weddings annually from 50 - 300 guests, including up to 5 weddings during holiday weekends
- Submits rental orders and adjusts numbers according to changes in the guest count
- Creates customized floorplans according to the client's needs or communicates floorplan needs to venue
- Establishes a timelime and maintains the flow of each event
- Estimate beer, liquor, wine, and other beverage consumption to anticipate amounts to be purchased
- Manage staff at event site to coordinate details
Customer Service Representative
TIME WARNER CABLE
10.2011 - 04.2012
- Supported customers who had questions about their bill, existing services or potential service enhancements and ensured that expectations had been met prior to ending the call
- Worked with customers who had accounts that were in past due status to ensure that they understood their options and did not experience any disruption in service
- Provided basic technical support over the phone and if necessary scheduled service calls to resolve customer issues
- Provided value-added service by introducing and selling products and services not currently in the customer's home that might enhance the customer's overall experience
Customer Service/Technical Support Representative
GREYSTONE INADVANCE
03.2005 - 11.2007
- Provided training & documentation for all new merchants, teaching each merchant the features & functionality of their point of sale terminal
- Completed downloads of point of sale terminals
- Took incoming calls including, but not limited to: billing questions, deposit inquiries, terminal error messages
- Responsible for documenting detailed customer information relevant to each telephone inquiry
- Updated merchant accounts regarding requests made concerning address changes, direct deposit account changes, and cancellation requests
Assistant To The Branch Manager
COUNTRYWIDE HOME LOANS
02.2003 - 02.2005
- Composed, edit, and proofread correspondence and reports, and prepared a range of administrative documents
- Provided administrative support to branch/department personnel such as answering incoming telephone calls and assisting clients and/or realtors
- Took complete and accurate messages and directs calls to appropriate party
- Established and maintained branch files
- Scheduled and coordinated meetings and appointments for manager and maintained calendar
- Coordinated set-up of office equipment for new employees, to include telephones, computers, cell phones, etc
- Assisted manager with preparing and submitting expense reports
- Sorted, screened, reviewed and distributed incoming and outgoing mail; composed, prepared, or ensured timely responses to a variety of inquiries
- Ordered supplies as needed by the branch
- Maintained and updated client data base as needed
- Assisted in the production of advertising, marketing brochures, sales kits or other promotional materials
- Assisted with setting up marketing presentations for various functions as directed by Manager
- Assisted manager with organizing special events and preparing appropriate materials for such events
- Attended various promotional and/or community events for marketing purposes
Director of Reception
O'NEYS SALON AND SPA
09.1998 - 01.2003
- Scheduled and managed a staff of approximately 20 employees
- Trained new employees
- Diplomatically resolved customer complaints
- Oversaw daily functions including; customer service, billing, computer input and its subsequent balancing
- Greeted clients and made sure they were checked in for their appointment
- Answered a multi-line telephone system to book appointments and answer general inquires
- Took payments for services in the form of cash, check, and credit cards
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
Education
No Degree - Business Administration
Wright State University
Dayton, OHSkills
- Creative direction
- Customer Service Skills/Communication
- Maintaining data records
- Multitasking
- Microsoft Word
- Excel
- Powerpoint
- Google Calendar
Timeline
Wedding Event Director
ELITE CATERING AND EVENTS
04.2012 - Current
Customer Service Representative
TIME WARNER CABLE
10.2011 - 04.2012
Customer Service/Technical Support Representative
GREYSTONE INADVANCE
03.2005 - 11.2007
Assistant To The Branch Manager
COUNTRYWIDE HOME LOANS
02.2003 - 02.2005
Director of Reception
O'NEYS SALON AND SPA
09.1998 - 01.2003
No Degree - Business Administration
Wright State University
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