Summary
Overview
Work History
Education
Skills
Timeline
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Megan Kelton

Dallas,TX

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

8
8
years of professional experience

Work History

Data Analyst

Accede Solutions
01.2020 - 05.2023
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Utilized data visualization tools to effectively communicate business insights.
  • Participated in requirements meetings to understand business needs.

Data Entry Specialist

Medix Staffing
03.2017 - 08.2019
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records and chronologies of entry activities.

Customer Service Specialist

RemX
05.2015 - 01.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Associate of Arts - Psychology

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
05.2024

High School Diploma -

Foreman College And Career Academy
Chicago, IL
06.2009

Skills

  • Data Quality Assurance Processes
  • Activity Diagram
  • Microsoft Excel
  • Professionalism
  • Time Management
  • Use Cases

Timeline

Data Analyst

Accede Solutions
01.2020 - 05.2023

Data Entry Specialist

Medix Staffing
03.2017 - 08.2019

Customer Service Specialist

RemX
05.2015 - 01.2017

Associate of Arts - Psychology

City Colleges of Chicago - Wilbur Wright College

High School Diploma -

Foreman College And Career Academy

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Megan Kelton