Megan Kemery
Fort Wayne,IN
Summary
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking professional with a flexible and motivational management style.
Overview
22
22
years of professional experience
Work History
Food Service Manager
Northwest Allen County Schools
07.2016 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Oversaw training of many team members who have gone on in our system to excell and run their own kitchens.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Food Service Assistant
Northwest Allen County Schools
07.2014 - 07.2016
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Only left Carroll High Scholl to move into the manager position at Oak View Elementary School.
1st Assistant Manager
McSather (McDonalds)
06.2002 - 07.2016
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working
- environment for all employees.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
Education
Bachelor of Science - Hamburgerology
Hamburger University
Oak Brook, IL07.2012
High School Diploma -
Carroll High School
Fort Wayne, IN06.2005
Skills
- Customer Service
- Staff Leadership
- Staff Supervision
- Cross-Training Staff
- Team Development
Timeline
Food Service Manager
Northwest Allen County Schools
07.2016 - Current
Food Service Assistant
Northwest Allen County Schools
07.2014 - 07.2016
1st Assistant Manager
McSather (McDonalds)
06.2002 - 07.2016
Bachelor of Science - Hamburgerology
Hamburger University
High School Diploma -
Carroll High School