Megan Kemper
Council Bluffs,IA
Summary
Dynamic Inventory Technician with proven expertise at CHI Bergan Mercy Medical Center, excelling in cycle counting and stock control. Recognized for enhancing operational efficiency and customer satisfaction through meticulous attention to detail and effective teamwork. Adept at streamlining processes and fostering collaboration across departments to achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Caretaker
Legacy Home Health Care
Omaha, NE
08.2022 - Current
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Developed personalized care plans, addressing unique needs of each resident.
Inventory Technician
CHI Bergan Mercy Medical Center
Omaha, NE
04.2022 - Current
- Conducted regular cycle counts to maintain accurate inventory data while minimizing disruption to daily operations.
- Assisted in the development of standard operating procedures for the Inventory Technician role, promoting consistency and efficiency across the team.
- Reduced excess stock levels with regular monitoring, analysis, and adjustments to ordering practices.
- Resolved discrepancies between physical stock levels and recorded quantities through diligent research and problem-solving skills.
- Served as a liaison between the warehouse team and other departments within the organization during times of high demand or unexpected challenges.
- Enhanced customer satisfaction by ensuring accurate and timely fulfillment of orders through meticulous inventory tracking.
Material Handler Team Lead
GXO
Council Bluffs, IA
03.2021 - 03.2022
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
- Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
- Strengthened cross-functional collaboration by working closely with other departments to fulfill orders accurately and efficiently.
- Contributed to a positive workplace culture by fostering teamwork, communication, and mutual respect among team members.
- Achieved timely completion of projects with strong attention to detail in organizing materials for distribution.
- Enhanced warehouse efficiency by streamlining material handling processes and implementing best practices.
Cashier
Buckey’s Gas Station
09.2019 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Manager
SUBWAY®Restaurants
Omaha, NE
10.2008 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Dispatcher
AAA
Omaha, NE
05.2007 - 09.2008
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Fraud Representative
First Data
Omaha, NE
03.2005 - 05.2007
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Omaha South High School
Omaha, NE05.2004
Skills
- Shipping and receiving
- Pallet jack handling
- Warehouse operations
- Microsoft office
- Cycle counting
- Supply chain
- Stock control
- Teamwork and collaboration
- Customer service
- Attention to detail
- Verbal and written communication
- Material handling
- Supply and demand requirements
Timeline
Caretaker
Legacy Home Health Care
08.2022 - Current
Inventory Technician
CHI Bergan Mercy Medical Center
04.2022 - Current
Material Handler Team Lead
GXO
03.2021 - 03.2022
Cashier
Buckey’s Gas Station
09.2019 - 03.2021
Manager
SUBWAY®Restaurants
10.2008 - 05.2018
Dispatcher
AAA
05.2007 - 09.2008
Fraud Representative
First Data
03.2005 - 05.2007
Omaha South High School