Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Kenia

Dickson City,PA

Summary

Dedicated Replenishment Team Member at Chewy Warehouse with a strong focus on warehouse safety and attention to detail. Proven problem-solver and motivated team player, adept at multitasking and ensuring efficient inventory management. Recognized for reliability and commitment to maintaining high standards in a fast-paced environment.

Overview

6
6
years of professional experience

Work History

Replenishment Team Member

Chewy Warehouse
04.2022 - Current
  • Replenishment problem solver
  • order picker operator
  • inbound trained
  • outbound trained
  • mods restock
  • autostore put away
  • Bees team member
  • safety committee member
  • away team member for Hou1

Member Service Representative Travel Advisor

AAA NorthPenn
02.2021 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors. Assisted with planing air travel hotel stays and rental car bookings

Customer Service Representative

Cognizant Technologies
02.2019 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Mountain View High School
Kingsley, PA
06-2014

Health Care Technology - HEALTH CARE TECHNOLOGY

Susquehanna Career And Technolgy Center
ELK LAKE, PA
06-2014

Skills

  • Problem-solving
  • Dependable and reliable
  • Attention to detail
  • Problem-solving abilities
  • Warehouse safety
  • Multitasking
  • Motivated team player

Timeline

Replenishment Team Member

Chewy Warehouse
04.2022 - Current

Member Service Representative Travel Advisor

AAA NorthPenn
02.2021 - 04.2022

Customer Service Representative

Cognizant Technologies
02.2019 - 04.2021

High School Diploma -

Mountain View High School

Health Care Technology - HEALTH CARE TECHNOLOGY

Susquehanna Career And Technolgy Center

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