Megan Kiecker
North Port ,FL
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Results-driven business mindset with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Hygiene Assistant
Jacaranda Dental
12.2023 - 01.2024
- Improved patient satisfaction by providing thorough dental cleanings and oral health education.
- Assisted dentists in performing complex procedures, ensuring efficient and high-quality care for patients.
- Increased appointment efficiency by preparing treatment rooms and sterilizing instruments before each patient visit.
- Enhanced patient comfort with gentle and empathetic chairside manner during appointments.
- Contributed to positive office environment by maintaining open communication with team members and collaborating on best practices.
- Managed patient records diligently, updating charts and notes to accurately reflect treatments provided.
- Supported dental team by taking diagnostic x-rays, minimizing wait times for patients and clinicians alike.
- Reduced scheduling conflicts by confirming appointments with patients ahead of time, resulting in improved attendance rates.
- Educated patients on proper oral hygiene techniques, leading to better home care routines and overall oral health improvement.
- Provided excellent customer service at front desk, addressing concerns promptly and courteously to ensure patient satisfaction.
Certified Nursing Assistant (CNA)
GrapeTree Medical Staffing
03.2022 - 11.2023
- Collaborated and communicated with people from all medical disciplines, patients, nursing staff and other key stakeholders to achieve and exceed healthcare targets.
- Evaluated performance of nursing staff and encouraged positive changes to realign team performance with hospital targets.
Assistant Manager
Day dreamers boutique
07.2020 - 03.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Supervised day-to-day operations to meet performance, quality service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
Personal Babysitter
Babysitter
11.2018 - 03.2023
- Enhanced child development by implementing age-appropriate activities and educational games.
- Provided safe environment for children, ensuring their well-being and security at all times.
- Managed daily routines, including meal preparation and timely transportation to various activities.
- Established strong relationships with families, fostering trust and open communication.
- Implemented positive reinforcement techniques to encourage good behavior and personal responsibility.
- Maintained clean and organized living spaces, contributing to comfortable home environment for family.
- Coordinated extracurricular activities to enrich children''s overall experience during leisure time.
- Offered creative solutions for behavioral issues, leading to improved family dynamics and stress reduction for parents.
- Nurtured love of learning by introducing new topics through engaging storytelling sessions and interactive projects.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
Front Desk Receptionist
EyeWest Vision Clinic
05.2022 - 09.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
CNA - Certified Nursing Assistant
Cherrywood Advanced Living
03.2021 - 08.2021
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
CNA - Certified Nursing Assistant
Keller Lake Commons
03.2021 - 08.2021
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Arts - Business Management and Marketing
Anoka-Ramsey Community College
Minneapolis, MN12.2023
High School Diploma -
Big Lake Senior High School
Big Lake, MN05.2020
No Degree - CNA Certification
Anoka Technical College
Anoka, MN01.2020
Skills
- Strong interpersonal and communication skills
- Detail-oriented with excellent organizational abilities
- Proficient in Microsoft Office Suite and relevant software
- Compassionate and patient-focused approach to client care
- Ability to work collaboratively in diverse team environments
- Demonstrate ability to lead and motivate sale teams, providing guidance, support, and coaching to achieve collective goals
- Demonstrate proficiency in managing time effectively to prioritize tasks and ensure timely completion of patient care duties
- Showcase flexibility and ability to adapt to changing environments, patient needs, and work conditions
- Emphasize strong communication skills, both verbal and written, which are essential for effectively interacting with patients, families, and healthcare team members
Certification
- Certified Nursing Assistant (CNA)
- Business management/marketing degree
- CPR Certified
Availability
I am available to work Monday through Friday during day shifts. My commitment to these specific hours reflects my dedication to providing consistent and reliable support to the team and our customers. This availability allows me to fully immerse myself in the responsibilities of the role, ensuring optimal performance and the ability to contribute effectively to the team's success. I am eager to bring my skills and enthusiasm to a position that aligns with this schedule, where I can make a positive impact and thrive in a daytime work environment.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dental Hygiene Assistant
Jacaranda Dental
12.2023 - 01.2024
Front Desk Receptionist
EyeWest Vision Clinic
05.2022 - 09.2022
Certified Nursing Assistant (CNA)
GrapeTree Medical Staffing
03.2022 - 11.2023
CNA - Certified Nursing Assistant
Keller Lake Commons
03.2021 - 08.2021
CNA - Certified Nursing Assistant
Cherrywood Advanced Living
03.2021 - 08.2021
Assistant Manager
Day dreamers boutique
07.2020 - 03.2023
Personal Babysitter
Babysitter
11.2018 - 03.2023
Associate of Arts - Business Management and Marketing
Anoka-Ramsey Community College
High School Diploma -
Big Lake Senior High School
No Degree - CNA Certification
Anoka Technical College
- Certified Nursing Assistant (CNA)
- Business management/marketing degree
- CPR Certified
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