Megan Killian

• Conduct care provider interviews.
• Check references and keep written record of such information; inactivate/re-activate existing care providers as appropriate.
• Make all arrangements to place care providers on assignments, including establishing their pay and developing detailed instructions for directions to the care recipient’s home.
• Fill openings on all existing and new care recipient cases.
• Address all changes and issues regarding care coordination, which are communicated by the care recipients.
• Attend to the needs of all assignments in a thorough manner; maintain a good rapport and relationships with care recipients, their families and with the care providers.
• Assists the Community Relations Manager with sales efforts, preparation for marketing events, dispatching circulars, and other activities as deemed necessary by the Community Relations Manager.
• Gather information on attendance (from DPNs, call-ins, call-outs) at existing clients, start-ups at new client families, and the ending of assignments; relay such information as billing notes on a weekly basis.
• Gather pay information to care providers on a weekly basis, and pass on to the Accounting Department.
• Review the final care provider payout report weekly and confirm with the Corporate Office.
• Tally the care provider payout and billing notes, including weekly start and end dates of all assignments.
• Comply with all company policies & procedures and with state regulations.
• Prepare for handling no shows and/or new assignments by soliciting dependable and trusted care providers to be on standby, keeping updated care provider lists and current short lists.
• Maintain the Options Home Care System™ and QuickBooks data and submit weekly reports to the Corporate Office as directed by Management.
• Ensure that all changes and updates to care providers and care recipients addresses and/or telephone numbers are made on a weekly basis.

Administrative Assistant:

• Act as liaison to the public and correspondent on behalf of the Borough to incoming calls, inquiries, and complaints.
• Greet visitors, accept payments, dispense permits and documents, prepare receipts, and exercise routine clerical duties.
• Assist in preparing meeting agendas at the discretion of the council president; attend all council meetings.
• Assist in preparing and distributing meeting packets for council members.
• In the absence of the Recording Secretary, record meetings and compose meeting minutes.
• Attest to the signatures of municipal officers and officials.
• Maintain receipt of service of legal documents.
• Distribute, collect, and retain annual Statement of Financial Interests provided by the State Ethics Commission.
• Communicate with the Building Inspector, Borough Engineer, Alt. Borough Engineer and SEO, Borough Solicitor, Alt. Borough Solicitor and Roadmaster, as needed.
• Assist to provide guidance with regards to completing and submitting various permit applications and forms.
• Inspect permit applications for accuracy and completeness; processes permit approvals and denials; distribute application forms and documents to appropriate staff for review; monitors application progress to ensure applications are acted on promptly and within required timelines.
• Assist in preparing grant submissions.
• Maintain files and records by implementing effective filing systems that boosted efficiency and organization.
• Manage office supply orders.
• Manage and assist in event day prep for all Borough events, communicate with committees with ordering supplies & scheduling vendors.

Appointed Open Records Officer:

• Receives written requests for access to records submitted to the Borough.
• Reviews and responds to written requests in accordance with the Right to Know Law.
• Tracks the Borough’s progress in responding to requests.
• Issues interim and final responses to submitted requests.
• Maintains a log of all record requests and their disposition.
• Consult with Borough Solicitor when needed for RTK request.

• Answer incoming calls to the Township from residents, contractors, Township Officials, and the general public.
• Processed the sales of Dog Licenses, leaf bags and event tickets for Parks and Recreation.
• Distributed incoming mail to the correct departments.
• Assisted the Planning and Development Department with permit applications, plans and payments.
• Assisted the Township Manager and Township Secretary with special projects as assigned and posting social media updates for the Township.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Respond to inquiries and service requests received via phone.
• Coordinate home health care services during non-business hours for clients.
• Problem solve and maintain emergencies by coordinating all clinical issues with the on-call nurse.
• Established relationships and touch points with clients to promote retention.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Report end of shift census of calls.
• Maintained records of all calls managed by the call manager system.

• Answered incoming calls in a professional manner.
• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Obtained insurance verification and authorization to submit financial clearance of patient accounts.
• Process multi physician scheduling reports and call to remind patients of upcoming appointments.
• Provide daily and monthly reports of cosmetic product sales.
• Checked stock to determine inventory level and placed orders for needed supplies.
• Coordinate meetings with Pharmaceutical Representatives and manage multiple physicians schedules.
• Verified insurance information, collected payments, scheduled appointments during check-in processes.

• Answered incoming calls in a professional manner.
• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Obtained insurance verification and authorization to submit financial clearance of patient accounts.
• Process multi physician scheduling reports and call to remind patients of upcoming appointments.
• Verified insurance information, collected payments, scheduled appointments during check-in processes.

• Answered incoming calls in a professional manner.
• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Obtained insurance verification and authorization to submit financial clearance of patient accounts.
• Process multi physician scheduling reports and call to remind patients of upcoming appointments.
• Verified insurance information, collected payments, scheduled appointments during check-in processes.
• Gather patients specimens and file them accordingly in the lab.

• Answered incoming calls in a professional manner.
• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Obtained insurance verification and authorization to submit financial clearance of patient accounts.
• Process multi physician scheduling reports and call to remind patients of upcoming appointments.
• Verified insurance information, collected payments, scheduled appointments during check-in processes.