Megan King
Summary
Versatile and dynamic professional with a proven track record of enhancing customer satisfaction and team performance across roles at SUBWAY® Restaurants and beyond. Excels in staff supervision and time management, demonstrating exceptional coordination and teamwork. Achieved significant improvements in service delivery through patience, empathy, and a focus on health and safety regulations.
Overview
10
10
years of professional experience
Work History
Daycare Worker
Happy Hands Daycare LLC
Watertown, NY
09.2020 - 12.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Distributed food, napkins, and beverages in preparation for snack time.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
- Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
Cashier
AFEES
Grafenhwohr, DE
11.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
SUBWAY®Restaurants
Vilseck, DE
01.2017 - 09.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Barista
Starbuck Coffee
Watertown, NY
10.2015 - 10.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Security Officer
Securitas Security Services USA
Liverpool, NY
02.2015 - 01.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Cashier
Burlington
Watertown, NY
04.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Team Lead
Burger King
Watertown, NY
09.2010 - 06.2014
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Associate of Science - Criminal Justice
Jefferson Community College
Watertown, NY05.2015
Skills
- Patience and Empathy
- Infant Care
- Cleaning and sanitizing
- Health and Safety Regulations
- Documentation and Record Keeping
- Time Management
- Coordination and Teamwork
- Microsoft Office
- Staff Supervision
- Multitasking Abilities
Timeline
Daycare Worker
Happy Hands Daycare LLC
09.2020 - 12.2020
Cashier
AFEES
11.2018 - 03.2019
Manager
SUBWAY®Restaurants
01.2017 - 09.2017
Barista
Starbuck Coffee
10.2015 - 10.2016
Security Officer
Securitas Security Services USA
02.2015 - 01.2016
Cashier
Burlington
04.2014 - 01.2015
Team Lead
Burger King
09.2010 - 06.2014
Associate of Science - Criminal Justice
Jefferson Community College