Megan King
Rexburg,ID
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Springhill Suites Marriott. Skilled in budgeting and team building, adept at problem-solving and multitasking to achieve operational excellence. Demonstrated ability to improve service standards, achieving a significant reduction in operational costs while maintaining high-quality guest experiences.
Experienced with overseeing housekeeping operations, ensuring top-tier cleanliness and efficiency. Utilizes leadership and organizational skills to manage and motivate teams effectively. Track record of implementing innovative solutions to improve service quality and operational workflows.
Overview
5
5
years of professional experience
Work History
Executive Housekeeping Manager
Springhill Suites Marriott
06.2023 - Current
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
Warehouse Assistant
Kingtoy
01.2020 - 05.2024
- Loaded and unloaded delivery trucks promptly for further distribution.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
General Studies
Brigham Young University Idaho
Rexburg, IDMadison Senior High School
Rexburg, ID04.2023
Skills
- Scheduling proficiency
- Customer service focus
- Strong leadership
- Budgeting expertise
- Recruiting and interviewing
- Time management expert
- Multitasking
- Problem-solving abilities
- Customer Satisfaction
- Reliability
- Team building
- Cleaning
- Administrative Skills
Timeline
Executive Housekeeping Manager
Springhill Suites Marriott
06.2023 - Current
Warehouse Assistant
Kingtoy
01.2020 - 05.2024
General Studies
Brigham Young University Idaho
Madison Senior High School
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