Megan Kinkade
Mulberry
Summary
Adept at navigating complex routes and ensuring timely deliveries, I honed my skills at Good Greek Moving & Storage, mastering safe driving practices and vehicle maintenance. My self-motivation and strong work ethic have consistently enhanced customer satisfaction and operational efficiency, demonstrating a proven track record of reliability and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Truck Driver
Good Greek Moving & Storage
06.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Managed multiple employees while ensuring each of them are adhering to company policies.
- Processed multiple types of payments and cash handler.
Retention Specialist
Primo Water of North America
03.2021 - 06.2024
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Mentored new hires coming into the company through a 4 week program designed by the company.
Food Delivery Driver
Outback Steakhouse
10.2017 - 03.2021
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Processed payments using multiple forms of payment methods.
Crew Supervisor
Ripley's Believe It Or Not!
05.2017 - 10.2020
- Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Managed maintenance on all exhibits annually and daily.
- Cleaned museum thoroughly on a daily schedule.
Machine Operator
Royal American
10.2015 - 10.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Hung drywall, painted interior and exterior apartment buildings, built outside decks and cleared land.
- Inventoried all tools daily.
- Inventoried all appliances in ever apartment before and after installation.
- Managed multiple contractors entering and exiting our project daily.
- Assisted with holding daily safety meetings.
- Supervised day labors / Temp workers
Office Secretary
MB Tax Accounting
01.2015 - 10.2015
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
- Managed complex scheduling for executive staff, ensuring timely attendance at important meetings.
- Scheduled appointments and conducted follow-up calls to clients.
Education
High School Diploma -
Simmons Career Center
Plant City, FLSkills
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Attention to detail
- Oracle
- Microsoft Word
- Microsoft Excel
- Commercial driving
- Vehicle inspections
- DOT compliance
- GPS and route planning
- Vehicle maintenance
- Customer-oriented
- Equipment operation
- Clean MVR
- Heavy lifting
- Logbook management
- Forklift Certification
- DOT Med Card
Certification
- Forklift Operator Certification
- Florida Driver's License
- DOT Med Card
Timeline
Truck Driver
Good Greek Moving & Storage
06.2024 - Current
Retention Specialist
Primo Water of North America
03.2021 - 06.2024
Food Delivery Driver
Outback Steakhouse
10.2017 - 03.2021
Crew Supervisor
Ripley's Believe It Or Not!
05.2017 - 10.2020
Machine Operator
Royal American
10.2015 - 10.2017
Office Secretary
MB Tax Accounting
01.2015 - 10.2015
- Forklift Operator Certification
- Florida Driver's License
- DOT Med Card
High School Diploma -
Simmons Career Center
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