Megan Kiser
Ochlocknee,GA
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Native Pest Management
11.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
911 Emergency Dispatcher
union county 911
08.2024 - Current
- Dispatched emergency medical services to various locations in a timely and efficient manner
- Effectively communicated with EMS personnel, providing accurate information and instructions
- Utilized computer-aided dispatch (CAD) system to track and monitor EMS, Fire, and Police units
- Read system maps and caller information, and documented details in system.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Automotive Sales Consultant
Werner Hyundai
12.2023 - 08.2024
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
Remote- Automotive Broker
Vroom
08.2021 - 12.2023
- I acted as an intermediary between car buyers and sellers
- I helped individuals or businesses find the right vehicles based on their preferences
- I also maintained an extensive knowledge of the automotive market and provided guidance on factors like pricing, vehicle specifications, and available options
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Discussed financial options with clients and provided informed suggestions.
- Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
- Recorded supporting documentation for phone calls and written correspondence.
Insurance Specialist
Wilson Eye Center
08.2019 - 08.2021
- Followed up on denials, late payments, extensions and other special circumstances.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Educated clients on insurance policies and procedures.
- Maintained high standards of customer service by building relationships with clients.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Automotive Sales Associate
Nissan of Shelby
12.2016 - 03.2019
- met customers and assessed what each customer wanted or needed
- Maintained knowledge of current sales, promotions, rebates and all state policies regarding payments and exchanges
- Maintained records related to sales in company's CRM systems
- Called, emailed, and texted for follow ups daily to assist with customer needs
- Maintained average monthly sales quota while meeting training requirements and customer survey scores
Customer Service Representative
eLead1ONE
12.2013 - 10.2016
- Handling incoming and outgoing calls for dealerships across the united states
- Helped to resolve any unpleasant experiences customers had with the dealerships
- Encouraged customers to upgrade from their current vehicles
- Documented all calls using company's software and programs
- Received many Bonuses due to meeting production goals and had my verbiage and dialogue with customers recorded for training purposes for new employees
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Hotel Front Desk Agent
Fairfield Inn & Suites
08.2012 - 11.2013
- Contacted housekeeping or maintenance staff when guest report problems
- Made and confirmed reservations
- Issued room keys and escorted instructions to bellhops
- Kept records of room availability and guests' accounts, manually or using computers
- Posted charges, for rooms, food, or calls by using computer
- Compute bills, collect payments, and make change for guests
- Reviewed accounts and charges with guests during the check out process
- Recorded guest comments or complaints, referring customers to managers as necessary
Education
High school diploma -
Lowndes High School
Skills
- Time Management
- Typing Speed
- Prioritization
- Retail Sales
- Salesforce
- Data Entry
- Customer Service
- Phone etiquette
- Situational Awareness
- Information Gathering
- Multi-line phone systems
- CRM Software
- Upselling
- Customer retention
- Problem-Solving
- Stress Tolerance
- Active Listening
- Call center experience
Certification
Driver's License
Assessments
- Attention to detail, Proficient, 06/01/23
- Sales skills, Proficient, 03/01/22
- Cleaner fit, Proficient, 01/01/23
- Retail customer service, Proficient, 06/01/23
- Work style: Reliability, Proficient, 12/01/22
- Customer service, Proficient, 02/01/23
- Work style: Conscientiousness, Proficient, 06/01/23
- Customer focus & orientation, Proficient, 08/01/22
- Social media, Proficient, 02/01/23
- Dog & cat groomer, Proficient, 08/01/22
- Call center customer service, Proficient, 06/01/23
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Native Pest Management
11.2024 - Current
911 Emergency Dispatcher
union county 911
08.2024 - Current
Automotive Sales Consultant
Werner Hyundai
12.2023 - 08.2024
Remote- Automotive Broker
Vroom
08.2021 - 12.2023
Insurance Specialist
Wilson Eye Center
08.2019 - 08.2021
Automotive Sales Associate
Nissan of Shelby
12.2016 - 03.2019
Customer Service Representative
eLead1ONE
12.2013 - 10.2016
Hotel Front Desk Agent
Fairfield Inn & Suites
08.2012 - 11.2013
High school diploma -
Lowndes High School
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