Megan Klander

Starbucks

Scottsdale , Arizona

07.2016 - Current

As a Shift Supervisor I:
Completed store opening and closing procedures and balanced tills.
Responded to and resolved customer questions and concerns, made "every moment right".
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Insured baristas kept a clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Enforced company policies and regulations with employees.
Identified team weak points and implemented corrective actions to resolve concerns.
Helped store management meet standards of service and quality in daily operations.
Delegated positions and breaks to Baristas.
Maintained regular and consistent attendance and punctuality.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

As a Barista I:
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Engendered customer loyalty by remembering personal preferences and allergy information.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business and informed shift supervisor if the situation couldn't be resolved by me.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Prioritized drink requests while managing interruptions.
Made and served brand-specific café beverages per day with speed, quality and consistency.
Set and achieved goals for professional development and advancement.

Summary