Summary
Overview
Work History
Education
Skills
ARDA finalist in 2019
Call Center Manager of the year award
Capital Vacations Marketing Manager of the year
Capital Vacations Presidents Club 2022 and 2023
Timeline
Hi, I’m

Megan Klinger

Kimberling City,MO

Summary

Accomplished Sr. Marketing Manager at Capital Vacations, adept in strategic planning and team building, significantly enhancing productivity and customer satisfaction. Expert in leveraging marketing campaigns and critical thinking to exceed objectives, evidenced by opening two new offices and leading a diverse team to surpass goals. Demonstrates exceptional organizational skills and a commitment to continuous improvement.

Overview

12
years of professional experience

Work History

Capital Vacations

Sr. Marking Manager
02.2022 - Current

Job overview

  • Managed a team of marketing professionals, resulting in increased productivity and above budget results. Managed 3 different marketing teams with a total of 70 plus agents. Also managed an additional 6 managers and 7 administrative employees. Opened two new marketing offices including hiring and training the new employees.
  • Managed vendor relationships effectively to ensure timely delivery of products/services while maintaining budget constraints.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Implemented data-driven decision making by using analytics tools to track campaign performance and adjust strategies accordingly.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed, and hired employees. Implemented continual training and development for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated them to employees.


Capital Vacations

Activations Manager
03.2016 - 02.2022

Job overview

  • Met and exceeded annual budgets each year.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maximized performance by monitoring daily activities and mentoring team members.

Capital Vacations

Compliance Manager
05.2013 - 02.2016

Job overview

  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Reviewed documents, files, transcripts, and other records to work with credit card companies on customer resolutions.

Education

Ozarks Technical Community College
Springfield, MO

Associate of Science from Business Communication

University Overview

Skills

  • Strategic planning
  • Sales leadership
  • Budget oversight
  • Marketing campaigns
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Reliability
  • Critical thinking
  • Effective communication
  • Organizational skills
  • Active listening
  • Team building
  • Multitasking Abilities

ARDA finalist in 2019

ARDA finalist in 2019

Recognized as a finalist for the prestigious ARDA Award, honoring outstanding contributions to the resort and vacations ownership industry.  Nominated for excellence in the Call Center Individual or Team category.  This recognition reflects my dedications to driving up industry standards and achieving exceptional results. 

Call Center Manager of the year award

Call Center Manager of the year award

Honored with the Call Center Manager of the year award in 2019, 2020, 2021 for consistently achieving exceptional performance metrics in customer service, team leadership, operational efficiency, and successfully exceeding annual budget goals. 

Capital Vacations Marketing Manager of the year

Capital Vacations Marketing Manager of the year

Awarded Marketing Manager of the Year across the organization for delivering exceptional results.  

Capital Vacations Presidents Club 2022 and 2023

Capital Vacations Presidents Club 2022 and 2023

Awarded a company-sponsored trip two years in a row as a result of exceeding performance targets, demonstrating exceptional sales growth and leadership. 

Timeline

Sr. Marking Manager
Capital Vacations
02.2022 - Current
Activations Manager
Capital Vacations
03.2016 - 02.2022
Compliance Manager
Capital Vacations
05.2013 - 02.2016
Ozarks Technical Community College
Associate of Science from Business Communication
Megan Klinger