Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Megan Klipfel

Megan Klipfel

Aberdeen,SD

Summary

Healthcare-oriented professional with strong attention to detail, warm and skilled patient/client care, and the ability to prioritize well. Skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.

Overview

27
27
years of professional experience
2
2
Languages

Work History

Health Unit Coordinator

Avera Addiction Care Center
Aberdeen, SD
07.2022 - 09.2023
  • Provided administrative support to nursing staff as needed.
  • Managed daily operations of the health unit including filing, faxing, photocopying.
  • Assisted with scheduling appointments for patients and doctors.
  • Coordinated communication between various departments within the facility regarding patient care needs.
  • Received requests for medical records from outside agencies or individuals.
  • Processed paperwork related to hospital admissions, discharges, and transfers.
  • Created spreadsheets and reports from data gathered from patient files.
  • Prepared new patient files by entering demographic information into a computer system.
  • Performed clerical tasks such as typing letters, memos, and reports as requested by management.
  • Assisted with orienting new employees to departmental procedures.
  • Provided customer service assistance to patients who had questions or concerns about their care plans.
  • Verified insurance coverage prior to patient visits.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Greeted visitors and directed them to the proper area of the office.
  • Answered incoming calls and routed them to the appropriate departments or staff members.
  • Participated in team meetings regarding policy changes or improvements within the health unit.
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Conducted unit greetings and orientations for newly admitted and transferred patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Maintained records management system to process personnel information and produce reports.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Maintained a safe working environment for staff members.
  • Addressed patient concerns and resolved issues promptly.
  • Managed budgets, financial reporting, and resource allocation.
  • Ensured compliance with healthcare regulations and laws.
  • Improved patient satisfaction through service excellence initiatives.
  • Streamlined communication among departments and interdisciplinary teams.
  • Implemented electronic health record systems to optimize processes.

Ophthalmology Technician

Ophthalmology Associates, LLC
Aberdeen, SD
09.2021 - 07.2022
  • Instructed patients on proper use of eyeglasses or contact lenses.
  • Dilated eyes using mydriatic drops and monitored patient responses to treatment.
  • Educated patients about available vision correction options.
  • Administered eye medications as directed by ophthalmologists.
  • Maintained accurate records of patient care and treatments performed.
  • Assisted with minor surgical procedures including suturing wounds and removing foreign bodies from the eye area.
  • Prepared patients for examination by taking medical histories and vital signs.
  • Stocked inventory of pharmaceuticals used in the clinic.
  • Kept exam rooms stocked with necessary supplies and equipment.
  • Provided post-operative instructions to patients regarding medication administration, wound care, activity restrictions.
  • Performed diagnostic tests, such as visual acuity testing, retinal photography, tonometry, and pachymetry.
  • Ensured all instruments were properly sterilized prior to use on patients.
  • Assisted ophthalmologists in performing eye examinations and treatments.
  • Performed basic clerical duties such as scheduling appointments, filing charts, answering phones.
  • Monitored patient progress during office visits and reported any changes to the physician.
  • Cleaned and maintained optical equipment according to safety protocols.
  • Participated in continuing education programs to stay current on new developments in ophthalmology technology.
  • Assisted ophthalmologists with patient examinations and surgeries.
  • Administered eye drops to patients as directed by physician.
  • Observed patients during office visits or treatments for signs of adverse reactions or complications.
  • Instructed patients on proper use of contact lenses and eyeglasses.
  • Maintained records of patient medical histories and test results.
  • Educated patients about eye care needs and safety practices related to vision health issues.
  • Provided assistance in the preparation of equipment for procedures.
  • Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
  • Collected data from visual field testing, retinal imaging, corneal topography.
  • Prepared patient charts prior to each visit including relevant past medical history.
  • Performed visual acuity tests, tonometry, refraction and other vision tests.
  • Ordered supplies needed for exams and treatments as requested by physicians.
  • Performed administrative tasks such as filing documents, answering phones.
  • Scheduled appointments for patients based on their availability.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Prepared patients and administered basic eye exam tests.
  • Observed pupils, visual acuteness and extra-ocular movements to check patient status.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Interacted with eye care providers to facilitate patient treatment goals.
  • Transferred knowledge by training ophthalmic assistants, technicians and interns.
  • Conducted follow-ups with patients to evaluate progress, promote continuity of care and improve health outcomes.
  • Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
  • Wrote, edited, and filed patient medical records, maintaining confidentiality.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Motivated and supported patients in navigating treatment for chronic eye conditions.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Communicated with patients to obtain and document medical histories.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Documented patient care by charting patient condition and treatment in records.
  • Promoted healthy vision by counseling and educating patients.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Assisted ophthalmologists with diagnostic and treatment procedures.
  • Managed ophthalmic equipment maintenance and calibration.

Patient Care Technician

Sanford Medical Center
Aberdeen, SD
10.2020 - 09.2021
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Collaborated with interdisciplinary teams to provide comprehensive care services.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Participated in quality improvement activities within the department.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Organized supplies in order to maintain adequate stock levels throughout shift.
  • Provided emotional support for patients and families during difficult times.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Instructed new employees on proper techniques of performing daily tasks.
  • Provided direct patient care and assistance to healthcare team members.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Helped create a safe environment by following infection control policies.
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Assisted with patient admissions, discharges and transfers.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Responded to bell or light signal calls to assist patients with needs.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Restocked unit frequently with necessary medical supplies.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Collected specimens from patients for laboratory testing purposes.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Monitored vital signs and reported changes to supervising nurse.
  • Utilized effective communication skills with patients, families, and team members.
  • Explained treatment procedures to patients and their families.
  • Kept instruments and equipment clean and sanitized.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Assisted patients with daily activities, including bathing and dressing.
  • Documented patient care and progress in medical charts.
  • Assisted nurses with wound care and dressing changes.
  • Performed routine tasks such as feeding, toileting, and ambulation assistance.
  • Maintained a clean, safe environment for patients and staff.
  • Participated in regular interdisciplinary team meetings to discuss patient care.
  • Collected specimens for laboratory testing as directed by nursing staff.
  • Provided emotional support to patients and their families during difficult times.
  • Ensured proper body alignment while assisting with positioning or transferring patients.
  • Aided in the prevention of pressure ulcers through regular repositioning of immobile patients.
  • Conducted glucose monitoring tests as needed for diabetic patients' management plan.
  • Provided post-operative care to promote healing and prevent complications.
  • Demonstrated knowledge of infection control protocols to protect both patients and staff.
  • Assisted in the admission, transfer, or discharge process of patients within the facility.
  • Participated in continuing education opportunities to stay current on best practices.

Customer Service Manager

Walmart
Aberdeen, SD
03.2020 - 10.2020
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Developed policies and procedures related to customer service operations.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored phone calls to provide feedback and coaching.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Conducted research and reviewed findings to solve customer issues.
  • Organized client contracts, records and reports to strengthen traceability.
  • Audited customer account information to identify issues and develop solutions.
  • Explained benefits, features, and recommendations to maximize client retention.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Managed diverse teams to achieve project goals and deadlines.
  • Developed and executed strategic plans for business growth.
  • Monitored budgets, resources, and performance metrics.
  • Analyzed data to identify areas of improvement and innovation.
  • Conducted regular staff evaluations and provided constructive feedback.
  • Fostered a positive work environment to retain top talent.
  • Streamlined communication channels for increased productivity.
  • Mentored team members in professional development and growth.
  • Facilitated conflict resolution among staff members when necessary.
  • Led organizational change initiatives as needed or directed by leadership.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Ensured regulatory compliance across all departments.

Administrative Assistant

State of South Dakota Game, Fish, and Parks
Aberdeen, SD
07.2017 - 09.2019
  • Scheduled appointments between clients and customers and internal staff members.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Compiled data from various sources into organized reports for review by management team.
  • Greeted visitors and provided general information about the company.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Facilitated communication between different departments within the organization.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Managed office supplies inventory and placed orders when necessary.
  • Managed database systems containing customer contact information.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Processed invoices for payment using accounting software applications.
  • Answered questions from customers regarding products and services offered by the company.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Directed customer inquiries to appropriate department personnel.
  • Proofread content for typo-free emails and documentation.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Drove customer feedback to deliver information to management for corrective action.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Managed daily office operations and administrative tasks efficiently.
  • Coordinated executive schedules, appointments, and travel arrangements.
  • Maintained accurate filing systems for essential documents.
  • Drafted professional correspondence and email communications.
  • Organized staff meetings and recorded meeting minutes.
  • Handled incoming phone calls and directed them appropriately.
  • Assisted in preparing reports, presentations, and proposals.
  • Monitored office supplies inventory and placed orders when needed.
  • Performed data entry tasks to ensure record accuracy.
  • Liaised with clients, vendors, and personnel across departments.
  • Greeted visitors professionally and directed them accordingly.
  • Developed office procedures to streamline workflow efficiency.
  • Arranged corporate events, including conferences and team-building activities.
  • Provided general support to teams as needed for projects.
  • Tracked department expenses and assisted in budget planning.
  • Conducted initial screening of job applicants via phone or email.
  • Ensured timely processing of invoices for payment.
  • Facilitated distribution of company-wide announcements or memos.
  • Configure conference room technology for seamless meetings.
  • Handled sensitive information discreetly while maintaining confidentiality.

Caregiver

Avera @ Home
Aberdeen, SD
11.2015 - 07.2017
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided emotional support to clients during difficult times.
  • Educated families about available resources for home health care services in the local community.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Coordinated transportation services for clients when necessary.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Consulted with client care team to continually update care plans.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Contributed to case reviews of client status and progress.
  • Instructed family members on how to provide bedside care.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Assisted clients with daily personal hygiene and grooming tasks.
  • Provided companionship and emotional support to elderly clients.
  • Prepared nutritious meals and assisted with feeding when necessary.
  • Performed light housekeeping duties, including laundry and dishes.
  • Monitored client's vital signs and reported any changes.
  • Assisted clients in transferring, walking, and maintaining mobility.
  • Maintained accurate records of client care and progress.
  • Collaborated with interdisciplinary team to develop care plans.
  • Trained in emergency response procedures for client safety.
  • Communicated effectively with family members regarding client needs.
  • Conducted regular checks to ensure a safe living environment.
  • Utilized adaptive equipment to facilitate client independence.
  • Scheduled appointments and coordinated transportation as needed.
  • Observed emotional well-being and provided mental stimulation activities.
  • Fostered positive relationships with clients through active listening skills.
  • Participated in ongoing training workshops for professional development.
  • Maintained strict confidentiality in accordance with HIPAA guidelines.
  • Completed required documentation for caregiver agencies or insurance providers.

Patient Service Representative

Avera Aberdeen Family Physicians
Aberdeen, SD
05.2015 - 11.2015
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Provided customer service by answering patient questions and addressing concerns.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Inputted patient demographic data into electronic health record system.
  • Maintained accurate records of services provided during each visit or procedure.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Sorted and distributed incoming mail daily.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Maintained a clean and organized reception area.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Scanned documents into electronic health record system as needed.
  • Ensured accuracy of all data entered into computer system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Answered phones promptly in a professional manner.
  • Created new patient accounts in EMR system as needed.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Assisted with scheduling outpatient appointments.
  • Scanned documents into electronic medical records system.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Managed incoming faxes related to patient registration processes.
  • Collected co-pays and other payments from patients at time of service.
  • Actively participated in team meetings and training sessions.
  • Provided assistance to internal departments when needed.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled patient appointments and procedures.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Registered patients by verifying records to update computer system and patient charts.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Obtained proper authorization and identification to release confidential medical records.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Utilized technology and specialized software to maximize productivity.
  • Referred patients to appropriate professionals and services.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Optimized provider time and treatment room utilization with appropriate appointment scheduling.
  • Checked stock to determine inventory level and placed orders for needed supplies.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Stayed current on community-based resources and services useful to patients.
  • Managed patient inquiries, concerns, and complaints with empathy.
  • Conducted follow-up calls to ensure patient satisfaction.

Hospital Admissions Coordinator, ER Admissions Rep

Avera St. Luke's Hospital
Aberdeen, SD
07.2014 - 02.2015
  • Processed admissions paperwork including consent forms, medical records requests, financial documents, and other related materials.
  • Prepared reports on patient admissions activity and tracked key performance indicators for the department.
  • Greeted incoming patients and families, answered questions, and provided directions to appropriate departments.
  • Participated in training sessions for new staff members on admission processes.
  • Assisted with coordinating discharges from the hospital based upon physician orders.
  • Monitored bed availability throughout the facility to ensure timely placement of admitted patients.
  • Responded quickly to any changes in a patient's condition during their stay.
  • Performed data entry tasks to update patient information in the hospital's database systems.
  • Verified patient insurance information and obtained authorizations for services from insurance companies.
  • Ensured compliance with all applicable federal and state regulations regarding healthcare admissions.
  • Maintained accurate patient records in the hospital's electronic health record system.
  • Facilitated communication between various departments within the hospital concerning patient care needs.
  • Created reports summarizing admissions data using Microsoft Excel spreadsheets.
  • Provided customer service support by responding promptly to inquiries via phone or email.
  • Created daily logs of discharged patients and maintained a list of available beds at all times.
  • Coordinated with physicians, nurses, and other hospital staff to ensure proper admission of patients.
  • Maintained accurate records of admissions data and statistics.
  • Participated in community events promoting higher education opportunities.
  • Resolved any issues related to the admission process in a timely manner.
  • Prepared reports for senior management regarding admissions trends or outcomes.
  • Helped patients with admissions process and adhered to state and federal laws.
  • Completed document faxing, bookkeeping and accurate filing.
  • Handled insurance claim duties and verified that each met standards of admissions.
  • Organized and participated in health fairs to raise awareness of organization's mission and services.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Compiled and coded patient information or data in appropriate computer system.
  • Completed relevant insurance and other claim forms.
  • Ordered and maintained supply inventory for medical office.
  • Arranged hospital admissions for patients as required.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Interviewed patients to complete case histories and intake forms.
  • Maintained patient records and scheduled appointments efficiently.
  • Managed billing, insurance claims, and payment processing.
  • Facilitated patient check-in/out procedures for smooth flow.
  • Prepared correspondence, reports, and presentations as needed.
  • Organized patient files according to HIPAA guidelines.
  • Answered phone calls, directed inquiries, and took messages.
  • Handled sensitive information with confidentiality and discretion.
  • Greeted patients warmly and provided excellent service.
  • Used computers or specified forms to compile, record and code results or data from interview or survey.
  • Assisted individuals in filling out applications or questionnaires.
  • Asked questions in accordance with instructions to obtain person's name, address and age.
  • Maintained up-to-date knowledge of industry regulations and policies.
  • Ensured compliance with all federal, state, and local regulations.
  • Built strong relationships with clients to encourage repeat business.
  • Participated in ongoing professional development opportunities.

Provider Department of Health and Human Service

Self-employed
Sidney, NE
09.2010 - 12.2013
  • Monitored patient outcomes to identify areas of improvement in quality of care.
  • Ensured compliance with HIPAA regulations when handling sensitive information about patients.
  • Maintained budgeting records for health services department, ensuring efficient use of resources.
  • Communicated with patients with compassion while keeping medical information private.
  • Assessed staffing needs and coordinated recruitment activities for qualified personnel.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Recruited, hired and trained new medical and facility staff.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Collaborated with physicians to develop strategic plans.
  • Addressed patient concerns and resolved issues promptly.
  • Established partnerships with local organizations for referrals.
  • Oversaw facility maintenance and equipment procurement processes.
  • Oversaw daily operations of medical facility, ensuring efficiency.
  • Developed and implemented policies for patient care quality.
  • Ensured compliance with healthcare regulations and laws.
  • Improved patient satisfaction through service excellence initiatives.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Organized supplies in order to maintain adequate stock levels throughout shift.
  • Administered prescribed medications under the supervision of a Registered Nurse.
  • Provided emotional support for patients and families during difficult times.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Instructed new employees on proper techniques of performing daily tasks.
  • Provided direct patient care and assistance to healthcare team members.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Helped create a safe environment by following infection control policies.
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Restocked unit frequently with necessary medical supplies.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Kept instruments and equipment clean and sanitized.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Administered medications and educated patients and families on correct at-home administration.
  • Assisted patients with daily activities, including bathing and dressing.
  • Monitored vital signs and reported changes to supervising nurse.
  • Administered medication under nurse supervision, ensuring proper dosage.
  • Assisted nurses with wound care and dressing changes.
  • Performed routine tasks such as feeding, toileting, and ambulation assistance.
  • Maintained a clean, safe environment for patients and staff.
  • Utilized effective communication skills with patients, families, and team members.
  • Provided emotional support to patients and their families during difficult times.
  • Ensured proper body alignment while assisting with positioning or transferring patients.
  • Aided in the prevention of pressure ulcers through regular repositioning of immobile patients.
  • Demonstrated knowledge of infection control protocols to protect both patients and staff.
  • Ensured compliance with federal regulations governing home health agencies such as HIPAA privacy rules.
  • Negotiated contracts with vendors providing supplies or services used by home health patients .
  • Collaborated with other healthcare professionals to create a comprehensive team approach when treating patients.
  • Responded quickly to emergency situations involving clients in order to ensure their safety and well-being.
  • Monitored patient condition, progress, and safety by conducting regular visits and assessments.
  • Developed and maintained relationships with clients, families, and medical professionals to coordinate services for home care patients.
  • Actively sought out new referral sources within local communities while building positive relationships with existing partners .
  • Supervised subordinate staff members including assigning tasks, monitoring performance, and providing feedback .
  • Created individualized service plans that addressed the specific needs of each client.
  • Participated in interdisciplinary team meetings related to patient care planning.
  • Utilized problem-solving skills to troubleshoot issues that arose during daily operations.
  • Coordinated transportation services for clients to ensure they were able to access necessary medical care.
  • Scheduled appointments with physicians, nurses, therapists, social workers, and other health care providers as needed.
  • Facilitated family meetings to discuss goals and objectives related to the patient's plan of care.
  • Assessed patient's need for additional services or equipment such as wheelchairs or walkers.
  • Prepared reports summarizing activities undertaken by the Home Care Coordinator department .
  • Provided education and support to family members regarding the patient's illness or injury as well as available resources in the community.
  • Served as a liaison between internal departments such as nursing, therapy, and administrative personnel ensuring effective communication across teams .
  • Explained policies, procedures and services to patients.
  • Monitored key performance indicators to drive improvement.
  • Managed budgets, financial reporting, and resource allocation.
  • Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
  • Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
  • Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
  • Promoted positive morale among patients by providing emotional support during difficult times.
  • Observed safety precautions related to infection control practices in all areas where duties are performed.
  • Developed individualized care plans based on assessments of clients' needs and preferences.
  • Provided respite care services for family members who need relief from caring for their ill relative.
  • Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
  • Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
  • Transported clients to medical appointments or other destinations when necessary.
  • Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
  • Responded quickly and appropriately to emergency situations involving assigned patients.
  • Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
  • Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
  • Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
  • Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
  • Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
  • Developed individualized care plans for each client based on their unique needs.
  • Provided emotional support to both patients and families during difficult times.
  • Participated in team meetings regarding patient care planning and implementation activities.
  • Administered medications as directed and documented medication administration in accordance with established policies and procedures.
  • Assisted in ambulation and exercise routines for clients.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Engaged patients in recreational activities such as reading books or playing games.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Provided companionship and monitored health condition of clients.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Helped client with medication self-administration.
  • Assisted clients with bathing, dressing and incontinence care.
  • Managed patient transportation and appointment scheduling.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Tracked and reported clients' progress based on observations and conversations.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Recognized emergency situations and implemented appropriate procedures.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Documented care provided and submitted notes to supervisor.
  • Transported individuals to medical appointments and assisted with errands.
  • Assisted clients with proper exercises and rehabilitation.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Administered prescribed medications under direction from physician.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Provided patients and families with emotional support and instruction.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
  • Planned optimal meals based on established nutritional plans.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Assisted with mobility, transfers, and ambulation techniques.
  • Conducted range-of-motion exercises to maintain flexibility.
  • Collaborated with interdisciplinary team for optimal patient outcomes.
  • Educated patients and families on proper home care techniques.
  • Implemented individualized care plans as directed by healthcare professionals.
  • Ensured patients' safety during transportation to appointments or outings.
  • Changed dressings and monitored wound healing progress.
  • Addressed emergency situations promptly following protocol procedures.
  • Utilized adaptive equipment for improved patient functioning.
  • Coordinated respite care services for family caregivers when needed.
  • Provided round-the-clock, live-in care for quadriplegic patient

Education

Associate of Arts - Psychology

Northeastern Junior College
Sterling, CO

Associate of Science - Nursing

Presentation College
Aberdeen, SD

Skills

  • EMR Updating
  • Paperwork Processing
  • Records Management
  • HIPAA Compliance Understanding
  • Case Management
  • Medical terminology proficiency
  • Patient Registration
  • Workflow Coordination
  • Critical thinking abilities
  • Patient Education
  • Medical Records Management
  • Healthcare Software Knowledge
  • Patient Scheduling Expertise
  • Stress management techniques
  • Professionalism and Ethics
  • Decision-Making
  • Problem-Solving
  • Goal attainment
  • Multitasking
  • Patient education and counseling
  • Care Delivery
  • Professionalism
  • Health Information Systems
  • Medication Dispensing
  • Certified in CPR/AED
  • Problem-solving aptitude
  • Adaptability and Flexibility
  • Written Communication
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Active Listening
  • Electronic Medical Record Software
  • Patient Safety
  • Organizational Skills
  • Patient Advocacy
  • Analytical Skills

Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Work-life balanceWork from home option

Timeline

Health Unit Coordinator

Avera Addiction Care Center
07.2022 - 09.2023

Ophthalmology Technician

Ophthalmology Associates, LLC
09.2021 - 07.2022

Patient Care Technician

Sanford Medical Center
10.2020 - 09.2021

Customer Service Manager

Walmart
03.2020 - 10.2020

Administrative Assistant

State of South Dakota Game, Fish, and Parks
07.2017 - 09.2019

Caregiver

Avera @ Home
11.2015 - 07.2017

Patient Service Representative

Avera Aberdeen Family Physicians
05.2015 - 11.2015

Hospital Admissions Coordinator, ER Admissions Rep

Avera St. Luke's Hospital
07.2014 - 02.2015

Provider Department of Health and Human Service

Self-employed
09.2010 - 12.2013

Associate of Arts - Psychology

Northeastern Junior College

Associate of Science - Nursing

Presentation College

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Megan Klipfel