Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Megan Kloeppel

Champaign,IL

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PSR - Patient Service Representative

Carle foundation hospital
09.2022 - Current
  • Responsible for scheduling patient appointments and making reminder calls to patients. Inform patients about delays or wait times to ensure they are seen on time while also updating their information at every visit.
  • Used EPIC to schedule appointments.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Responded to inquiries by directing calls to appropriate personnel.

Assistant Sales Manager

Rent-A-Center
05.2021 - 09.2022
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Trained new associates in successful sales and performance strategies.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Assisted sales team with completing customer transactions and managing issues.

Shift Supervisor

TCBY
03.2019 - 03.2022
  • Enforced company policies and regulations with employees.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Bookkeeper, Head Cashier

Blain's Farm and Fleet
05.2020 - 05.2021
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.

Education

Medical Assistant - Medical Assisting

Brightwood College MA Program
Palm Springs, CA
07.2017

High School Diploma -

Clinton High School
Clinton IL
01.2004

Skills

  • Patient greeting
  • Document filing
  • Medical filing
  • Recording histories
  • Appointment confirmation
  • Phone etiquette

Certification

  • Food Handler Certification
  • BLS Certification

Timeline

PSR - Patient Service Representative

Carle foundation hospital
09.2022 - Current

Assistant Sales Manager

Rent-A-Center
05.2021 - 09.2022

Bookkeeper, Head Cashier

Blain's Farm and Fleet
05.2020 - 05.2021

Shift Supervisor

TCBY
03.2019 - 03.2022

Medical Assistant - Medical Assisting

Brightwood College MA Program

High School Diploma -

Clinton High School

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