Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Timeline
Generic

Megan Knaus

Chico,CA

Summary

Dedicated Employee Benefits Account Manager with successful background as first point of contact for employee-related issues. Adept at successfully solving complex problems. Knowledgeable of employee benefits packages including insurance, retirement accounts and employee assistance programs. Adept at maintaining plan compliance with industry practices, legal requirements and company standards. Skilled in account servicing, auditing and vendor relations. Expert Applied Systems (EPIC), Ease, Microsoft Office user.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Employee Benefits Account Manager

CalNonprofits Insurance Services
12.2021 - Current
  • Enhanced client satisfaction by addressing and resolving employee benefits issues promptly and professionally.
  • Developed strong relationships with clients by providing consistent communication and support.
  • Streamlined the renewal process for over 60 group's employee benefits, making it more efficient and effective for both clients and carriers.
  • Negotiated favorable terms with carriers to ensure cost-effective benefits packages for clients.
  • Managed account implementation processes, ensuring a smooth transition for new clients.
  • Conducted regular account reviews to evaluate the effectiveness of benefit plans and recommend improvements.
  • Coordinated open enrollment meetings for clients, ensuring employees were well-informed about their benefit options.
  • Educated new hires about different benefit plans.
  • Kept programs in line with plan structure, company policy and legal requirements.
  • Worked closely with carriers to resolve claims disputes or billing issues on behalf of clients in a timely manner.
  • Analyzed market data to provide insightful recommendations on plan design changes that met client needs while remaining competitive within the industry.
  • Helped HR teams interpret compensation policies for developing staff benefits and salaries.

Small & Large Group Account Manager

Firm Foundations Insurance & Benefits Center
11.2019 - 11.2021
  • Managed over 70 small and large groups employee benefits.
  • Provide positive and outstanding service to clients for the expected and unexpected issues that surface
  • Provide training support to the newly onboarded staff.
  • Maintain current California Accident, Health, and Life Insurance License
  • Manage/process group enrollments/changes/terminations
  • Provide customer service for supplemental benefits and coverage appeals
  • COBRA management
  • Monitor and Audit Open Enrollment
  • Manage group renewal process to ensure for a pleasant experience.
  • Manage implementation for new groups
  • Provide ongoing assistance to employees and employers by meeting with them regularly to solve any issues relating to the smooth operation of a benefits plan
  • Maintain a full understanding of underwriting requirements from each carrier
  • Assist Group HR Admins with training and support on billing reconciliations, payroll deduction amounts, tax form filing, etc.

ADMINISTRATIVE ASSISTANT/Payroll Benefits Coordinator

The Arc Of Butte County
02.2019 - 09.2019
  • This position required administrative support for colleagues in multiple locations, and up to 100 clients daily
  • Data entry and analysis reports of benefits for over 1,000 families serviced through Arc of Butte County
  • Working for a Non-Profit such as the Arc of Butte County has allowed the experience of working towards improving the lives of local mentally disabled community members
  • Open and close office for hours of operation
  • Multi-line phone answering system
  • Greet and assist clients with benefits information
  • Scheduling
  • Filing / Alphabetizing
  • Entering benefits information into data system
  • Copy machine, printer, and fax
  • General administrative office duties.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.

MARKETING MANAGER

Glyn Pye Vending DBA WeServ, Inc.
05.2016 - 02.2019
  • Responsible for proposing and implementing marketing strategies that promoted brand positioning and revenue growth
  • GPV allowed the opportunity to use gained experience to help the local Butte County community during times of need.
  • Coordinated efforts with management team to produce CA regulated fire lunches to fill contract requests. Sourced ingredients and staff, and hand delivered over 4 thousand lunches during Cal Fire incidences in 2018
  • Inventory and ordering of all products placed into 30 market locations
  • Procuring and ordering fresh and distributed foods from distributors
  • Created rotating production menu for kitchen staff
  • Supervision of kitchen staff and merchandising drivers
  • Maintain production kitchens daily needs
  • Worked within a management team
  • Entered data and create analysis reports for monthly review
  • Coordinate placement of new markets review and restructure existing markets.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
  • Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
  • Spearheaded product launches, collaborating with product development teams to create comprehensive go-to-market strategies that drive sales growth.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.

ADMINISTRATIVE ASSISTANT

Glyn Pye Vending DBA WeServ, Inc.
05.2016 - 02.2019
  • Provided administrative support to route drivers and colleagues
  • Payroll processing, HR support, reconciling accounts, accounts receivable processing and accounts payable
  • Entered data into database for monthly commission reports, created and maintained excel spreadsheets for accounting use
  • Received and processed for deposit all monies received from route drivers
  • Receive and return all phone calls and emails
  • Process all coin and bills using coin sorting machine and bill validator
  • Prepare all deposits for bank
  • Complete and process monthly commission reports and payments
  • Reconcile all accounts using Quickbooks
  • Process payroll
  • Organize, pay bills, and enter deposits into Quickbooks
  • Check in drivers daily cash bags
  • General customer and accounts support.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

HIGH SCHOOL DIPLOMA -

Paradise High
Paradise, CA
06.2001

Skills

  • Problem Solving
  • Project Management
  • Task prioritization
  • Attention to detail
  • Analytical thinking
  • Organization
  • Communication
  • Client Relations
  • Results Oriented
  • Database Management
  • Sales / Marketing
  • Compliance Knowledge
  • Benefits Administration
  • Data analysis
  • Microsoft Office proficiency
  • HIPAA Compliance

Certification

  • California Accident, Health, Life License - Active 1/2020 to Current. License #4088126

References

  • Karen Wildman, Accounting, Arc of Bute County, 530.891.5865, karenwildman@arcbutte.org
  • Jennifer White, Executive Assistant, Arc of Bute County, 530.891.5865, jenniferwhite@arcbutte.org
  • Chelsea Domaratius, Special Accounts Manager, CNIS, 831-783-5605, chelsea@cal-insurance.org

Hobbies and Interests

  • Travelling
  • Disney
  • Outdoor Fun
  • Family Adventure
  • Baking

Timeline

Employee Benefits Account Manager

CalNonprofits Insurance Services
12.2021 - Current

Small & Large Group Account Manager

Firm Foundations Insurance & Benefits Center
11.2019 - 11.2021

ADMINISTRATIVE ASSISTANT/Payroll Benefits Coordinator

The Arc Of Butte County
02.2019 - 09.2019

MARKETING MANAGER

Glyn Pye Vending DBA WeServ, Inc.
05.2016 - 02.2019

ADMINISTRATIVE ASSISTANT

Glyn Pye Vending DBA WeServ, Inc.
05.2016 - 02.2019

HIGH SCHOOL DIPLOMA -

Paradise High

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